Appalachian Power

Why can’t someone fix this app? It hasn’t worked in forever!

This company is a horrible company that takes full advantage of customers they have the highest prices and have the most unreliable service in our area if you can stay away from this company I would strongly suggest that!! Your bill will average 150-170 dollars more than other companies in the region but they have a monopoly and we need to stop them call your state representatives and let’s make this company pay for its greed and unwillingness to help its own customers!!

Won’t sign you in even with your correct username it says it’s wrong can’t access anything. If I could give it negative 10 stars I would.

Horrible app and horrible company. They think they can just jack your bill up and say you have unusual activity but you can’t talk to nobody on the chat, can’t look up usage, nothing. I’ll be contacting Attorney General’s office come Monday. So sick of these companies wanting every dime you got but give crap customer service.

I’ve been using the app for quite some time now and never had issues with it until the recent update. I reset my password and yet I still can’t get on the app. Please fix

The app works flawlessly. However for what ever reason is signs me out like once every 90 days. It’s so annoying

This app doesn’t work - neither does the website. It seems others have been having the same issue for awhile ever since updating a website. You’d think with the amount of electric bills plus a recent upcoming rate increase they could improve customer service. This past bill after waiting an entire month thinking surely things would be fixed to pay my bill - didn’t happen. This results in having to write a check and mail or call which is all automated and takes FOREVER on top of an additional charge. Get it together for your customers. Every other utility company I deal with around my area has a functioning website for customers at the least.

You would think they could design an app that works.Can’t see usage or other items but it sure will let you make a payment.I will be going back to paper.

App don’t work 95% of the time. Waste of time.

Please fix the error message other wise it would be a awesome app I’m able to keep up with my bills between my places!