Aulani Resort

The app is improving , many new features are implemented , it will be great if the app can have the photo pass feature

Helped make our plans daily

This app is tough to get working because it doesn’t fully integrate with the rest of the Disney application. Once you get it going, you can’t do some useful things like online ordering for one of the restaurants seen your agenda and seeing your bill. Keep improving and better integration with the regular Disney World application would be helpful

Great to know character schedules!

The app was easy to use and nice to look at. We found the daily schedule, dining reservations, and character and activity schedules helpful in planning our day.

When entering the checkin date, the app freezes.

I downloaded this app and was able to sign in using my Disney account credentials. However when I tried to retrieve my reservation, I was defeated by the checkin date picker tool. On my iPhone, I could define the date, but there was no way to enter it for the retrieval form, and no way to back out of the picker. Would love to just enter my/dd/yyyy into that box!

I tried to link my reservation and it says “it’s already been claimed”. Yes my wife linked it to her Disney account. I’m trying to do the same to me Disney account - we each obviously have our own phones. But oddly that’s not supported?! So I guess I won’t really use the app

Looks pretty to start, but clunky, missing key information, needs lots of work. Main example, where are the menus for the restaurants, just have a link to one, Ulu Cafe, but nothing for the others. Another example, information about Casabellas and Cabanas are, I guess, under “Shaded Retreats”, but then that’s for only a few locations. On the key information side, no information about check in or check out hours, or the available lounge. Lastly, my favorite, the “Retrieve Reservation” is nice enough to say “Welina” but then the button just keeps asking for the reservation information, it never updates, should say times in and out at least. These are just some examples, activities area wasn’t too great, when you get to “make reservation” it doesn’t tell you if fully booked, you just have to assume that it is because it doesn’t open, as the ones available did, at least for the Ukulele lesson my son wanted.

I can’t correct the spelling of my name on my email address on this app on my profile. So I deleted it thinking I could start over. Nope, you can’t do that. It now just says the account has been deleted so now I can’t even log on or start a new account. I called Aulani, and they were no help because they had no idea either how to fix it either. What a waste of time and so frustrating. Why bother to call their service an app!