BankVic Mobile Banking

This app offers a fraction of what if it’s competitors offer. My question is how can such a basic banking app be so prone to failure?

Always failing. Have deleted and downloaded several times.

It’s chunky it’s blocky it’s too simple and yet not simple enough it’s just bad no way to check or sum up your spendings which might be the banks fault I’m not sure but it’s just empty

It doesn’t work and doesn’t even open on iPhones using iOS 18

Very frustrating to use. Hardly ever opens first try. Often have to close every app on phone for this to work then sometimes it still doesn’t work. Makes checking balances very hard.

Still unable to access the app following the new software update for apple. No details for personal payees are saved on the desktop site where recapture is a nightmare. Time to make the switch to a new bank.

Useless

App constantly crashes or doesn’t even allow you to log in. In a digital & online world this is highly frustrating, inconvenient and frankly unacceptable.

I’ve had a BankVic account since I was born (formerly Police Co-op). The problems started when I was hacked on my computer. No money was lost (due to 2FA required for new transfers) but when that happened BankVic prevented me from transferring money out of my account - but I could still use my Visa card so it was still a reasonably useful account (although still not ideal). Then one day all of a sudden I get locked out of the app, and also the website. So I had zero access to my account. I rang BankVic and was told to provide my password which I did, but I apparently I had another password for phone banking which I had not used in about a decade. I simply did not know it and the woman I spoke was about as inspiring as root canal. So I hung up the phone, drove down to the BankVic office and closed my account forever.

the november or december 2023 update is bad. app is so slow and sometimes does t even work. something has gone wrong