Blue FCU Mobile Banking App

App doesn’t do much. I can’t pay my car loan in advance. Would have to actually drive to bank to pay it if I wanted to in advance. Beats the purpose of an app

Do not bank with Blue if you like having a fast, convenient banking app. I’ve been with Blue for only 2 weeks and everything with the app and website have been terrible. I tried connecting an external account for a week, had to go to a local Blue and they’re unsure of why I can’t connect it. I want to send money to my Blue account but of course, what would you expect from this horribly made app? Zelle said that there is Zelle within this app, which of course, nope, there isn’t. So yeah, don’t waste your time with this. Get literally any other banking app

This app is pretty much useless. I can’t pay my car loan on it ever, I always have to end up calling. It seems like this bank just keeps adding convenience fees to pay the loan account with them.

Not a good app. I have to call most of the times for any changes and then I’m hold for over 30 minutes. Sometimes way more… 🙄🙄

Needs updates to fix bugs and add Zelle

I haven’t seen an app this incoherent and useless since the very dawn of mobile apps. I would definitely expect more from a financial institution that’s handling my money and personal information. There is no direct way to pay the bill, in fact the tab “bill pay” doesn’t allow you to pay the bill. You have to manage and transfer funds from a completely different tab on the app and you can’t view statements to know what is owed so when you do finally get to the very vague page for “transfers” there is no prompt for the statement balance so you have to dig it up through your emails and type it in manually down to the penny so you don’t get hit with fees. I would say it would be easier to just call in and give a credit card but I tried that and the customer service rep on the phone said there was “nothing she could do” and they don’t accept credit cards because, AND I QUOTE, “that would be putting a loan payment on another form of loan. Which they don’t allow”… which is easily one of the most hilariously insane excuses I’ve ever heard. Every other company on the planet has this stuff figured out, why is this so hard for Blue Federal Credit Union? Feels a bit like a scammy business IMHO.

If I could give it no starts i would. Not only is the app overly confusing in its design and poor word choice but it has an absolutely awful layout. It’s almost as if they don’t want you to find what you need so you could miss payments. Finding auto withdrawal was.….well I still haven’t. Whoever designed it should retire from app development, in addition the genius who signed off on the final product should resign as well.

Literally the most complicated and least user friendly app ever created. I’m going to need therapy after trying to use this godforsaken trash site.

Hate this app. Impossible to get around. I’m a new member for a refinance. Payment not do till 12/3 but I always pay early. Won’t let me add my checking account. Call customer service after waiting 20 minutes he says oh let me reset your account I don’t know why it won’t let you. Wait till next day makeup a whole new account and nothing. Back on the stinking phone tomorrow. If this is of sign of things to come then it won’t be long for another refinance. Not worth the headache. I’m trying to sign in now and tells me session has expired. Ok it won’t take me to sign in page. After I restart my phone and get it is impossible to find anything I’m looking for. Get frustrated and sign out. Then I keep getting session ending soon messages. You people need to do something about this nightmare of a app and pay a professional to do the right job. SO DISAPPOINTED!!!!!!

After I setup Face ID it appeared to work fine for awhile but then randomly it turns itself off and requires a password. If your password is something complicated that’s not used elsewhere then it may be impossible to sign in until you get home and look up your password. This isn’t normally a big deal unless your on vacation trying to pay an overdue bill.