bp pulse

Keeps logging me out. The login process is convoluted and proving to be incompatible with the local WiFi (no network service here so reliant on WiFi for connectivity). When I eventually managed to login, the first charging station continually refused to work and the best that support could offer was a reboot (made no difference). Eventually managed to charge but, having returned for a top up, I have been logged out again and cannot get past the 403 error that the login process keeps triggering. The cost has proved more expensive that regular fuel and, to add insult to injury, I cannot access the small amount of remaining credit because BP insists I have a minimum of £5 credit to use their machine. Why? I can only imagine how much money BP makes from forcing users to keep a credit balance at all times. I’ll be pressing for a refund.

Have been trying for weeks to register for an account. Could not get past the email verification step as no email was ever received. Useless app.

The service and experience is very good and smooth but the price of £.85 per kilowatt is ridiculous ridiculously expensive. I would only use them as a last resort. App is excellent

Since updating this app, the screen does not load. The app simply won’t work, and I have money that I have prev put on my account that I now cannot access.

BP are woeful at fixing faults and have a terrible habit of removing chargers from the map in this app if the charger is down. This means one can arrive at a known charger only to find it’s impossible to activate. There’s no help desk functionality or ticket tracking. The backend system has gone down a few times making everything useless. Ultimately the app itself isn’t too bad however as it doesn’t do anything in isolation only the entire experience can be reviewed and it’s found seriously wanting.

I’ve just bought an electric car and my employer has a couple of chargers for employees to use so I thought I’d sign up. I’ve been trying to create an account for about two weeks now and the app won’t let me progress. I’ve called the support line who firstly said they’ll send it to the technical department and on my second call they said the app is broken and they would fix it. That was a week ago.

It is absolutely useless, most of their chargers doesn’t connect the app , and there is no way to stop “connecting “ screen or cancel , tried to call support no answer. Better to elsewhere to charge , avoid Bp.

As always when I connect it works.

Easy and swift 30mins charge at the foley station with an extra 20.13kwh…. Lovely service

It’s not even 50kw very low