Buy@Home-掌上到家

The app never work, tried in the past week on daily basis. How could it passed the Apple assessment?

There is absolutely no support for when the app stops working. The 1300 number on the website is not connected and contact email address is not available. Extremely disappointing.

第一次体验等三小时等不到一个外卖。

👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎从六点多下的订单 九点多到现在还没收到 打给客服 客服挂我电话 再也不用了 垃圾

The restaurant is only 8 minutes driving far away from my apartment and always take about more than 2 hours to deliver. Recommend DoorDash instead of this rubbish!

yep, just rubbish. Keep you waiting for hours.

遇过几次迟送一小时的外卖订单，耽误了午餐 晚餐 饿着肚子申请退款 平台还不接受。联系客服就是霸王回应。非常差的服务和用户体验！如果可以，我是想选负星的！

从这个APP刚出我就用 三年过去了 体验一次比一次差 没人送外卖你可以说清楚这是繁忙时间 不是每个人都等得起一个多小时外卖的 删了

I’ve been using it a lot through this pandemic and it’s been a joy so far. However I noticed multiple items from the menus from restaurants (such as the bagel meals at McDonald’s) do not show up on the app. I’ve reported the missing items but the menus have not been updated. I’ve got a whole list from the different chains I ate at pre-pandemic that lack items but I won’t go into it here. Just check your guys’s reports!

Downloaded for my first time last night. Placed my first order; it was accepted and gave me a 45 minute wait time (I didn’t mind that, was just looking forward to my food). 40 minutes later I get a notification that my driver has picked up my food! I was super happy. 30 seconds later my driver cancelled the order... All I got was an automated message saying I’ll get a refund in 5-7 days.... What kind of service is that? Once I get my refund I’m deleting the app and telling my friends not to bother downloading. Pretty bad ball to drop considering everything is about first time user experience. Hope they figure their stuff out.