Chrome River

I have never seen a worst UX in my life than the “location” field that this app requires to submit an expense. To choose “London” one needs to scroll through tens of options in the (Greater London) area as well as Londons in Canada and Arkansas, to find the “London (Greater London), United Kingdom” option. Then, one would think at least this selection carries over to the rest of expenses of the same report, but no. You need to include it one by one. I tried copy pasting the same “London (Greater London), United Kingdom”, but the system still makes you go through all the other options like “Chelsea (Greater London)”. Honestly one could not make it worse even trying.

Requires inputting credentials every time you open the app, even after you have saved them and enabled logging with Face ID

I cannot even enter my credentials and login when I hit “Login” nothing happens

Can't even login and doesn't give an alternative, says to "try again later." Not surprising as CR Snap is useless as well.

Never get past a loading page to sign in… 15 out of 15 of us have the same issue…

I never take the time to write detailed reviews, but after seeing this app only has 145 reviews and doesn’t have 100% satisfaction, I KNEW I needed to step in. This app has helped me so much at my job in completing my expense reports for reimbursements that I just wanna go out and spend money for no reason now! Because I KNOW it’ll come back to me so quickly. If you use Chrome river for desktops, then you need to download this app ASAP! It has all the functionality of the desktop, and where I have to submit picture proof of my receipts, uploading them from my phone has been such a convenience. Where previously I would have to either email them to myself, OR use the chrome river “snap” app (which I am not a fan of). After using this app, I have deleted the “snap” app and no longer dread buying things to be reimbursed for them later. It’s all made so simple

My company switched from Certify to Chrome River. This app is not nearly as intuitive as competitors. It’s all around difficult to use.

The website version requires a User ID, Password, and Company ID. This app asks for email. Consider that for some companies, HR manages the accounts. Imagine the impact on HR if hundreds or thousands of employees need to contact them for a simple email code to log into an Apple app. Unfortunately, the universal website version is more accessible to use than the app dedicated for iOS.

I was using this app for work and it hasn’t worked along with cr snap I’ve tried everything still won’t work you go to the web site and you can’t reach anyone to help when worked it was great now it just garbage

The dropdown with list of options shifts slightly when I go to make a selection. The net result is a regularly make the wrong the selection because what I think I’m clicking on turns out to be something else. As opposed to a halo feature (where just using it brings me joy), this subtle issue is a horn feature because it brings me frustration and dread. Hopefully not a big thing to address…