ClassPass: Fitness, Spa, Salon

Cancellation policy is terrible. Choose another one, us urban app

You take charges for missed classes!! Up to 25 euro!! Are you ok? Never will use you app again.

1) you get very limited credits and one class could be 8-10 credits. So minimal option of 25 credits/35€ is worth 3 classes only (I go to yoga for example) 2) you can book one studio once a month with same name (so if the studio has 4 locations you still can only go to one) 3) limited choice: so one place one class per month. For example I have only 2 yoga studios within 4 km, so no yoga for me because I couldn’t book them any more and other locations were 20 mins away cycling and not offering type of yours I like 4) i couldn’t use my free trial as I have booked all classes for the last week of the trial. As they charge next month soon I decided to cancel the membership. The app said to make sure that all classes booked before I cancel otherwise credits will not be available any more. I did. But it cancelled automatically all my booked classes Overall bad experience

I subscribed for a free trial that is said to be 14 days and unsubscribed before the trial end, as I usually forgot my subscriptions and being charged for products that I don’t want to use. After that my trial disappeared, though it should last for 14 days for free - so I guess that is not fair enough, as the reality doesn’t match the advertising on the app. Also I tried to delete my account after as I don’t want my data to be stored by the company, but this option is not available in the app and moreover I can not contact the company through the contact form, as this request ‘delete account’ is also not listed in the form. Please delete my account!

Very good app, much more convenient than GymLib, for example. The only problem, is that there is almost nothing cool with short notice. You really need to plan in advance, and the quantity of studios, there are still not that many. I live in the first, and I always need to take a metro to go somewhere, even though I’m super centered.

When you go to moscow. Когда вы приедете в москву?

Muy buena la idea de la app PERO DEMASIADO DECEPCIONANTE, ¿cómo motivan e incitan al cliente a seguir utilizando la app si para acceder a TODOS los centros debes actualizar tu plan? Y TE QUITAN TODOS LOS CRÉDITOS QUE TE DAN POR ACTIVAR TU CUENTA EN LA APP! Pésimo! Y ojo que cuando se instala la app por link de invitación dice clarito que “dispondrás gratis de 46 créditos para apuntarte a clases y acceder a gimnasios DURANTE 14 días” QUE SE RESPETE! Bajé la aplicación el día viernes 18 y hoy sábado actualice mi plan ya que SI QUERÍA EL SERVICIO COMPLETO (los planes para rematar BARATOS no son). Como consumidora me llevo una pésima experiencia, exijo que se me respeten los créditos otorgados por el periodo de prueba o se me haga devolución de dinero! La información está pésima en la aplicación y página, si busqué que pasaría con mis créditos antes de actualizar el plan para acceder a todo Y NO HAY INFO! Ojalá este comentario les sirva y quienes administren la app me den respuesta.

Una aplicación con 0 conciencia y empatía, lamentablemente hay cosas que uno no puede controlar pero a ustedes les da igual.

Ni te avisan por lo menos un día antes del día de prueba, me cobraron 40 dólares sin avisarme ni nada, pésima aplicación.

Tengo la app, no la uso actualmente, y está cobrándome algo que jamás he usado, no tengo una ayuda al respecto, o servicio al cliente, menos la devolución del dinero! Necesito cancelar esto de inmediato!