ClassPass: Fitness, Spa, Salon

Cancellation policy is terrible. Choose another one, us urban app

You take charges for missed classes!! Up to 25 euro!! Are you ok? Never will use you app again.

1) you get very limited credits and one class could be 8-10 credits. So minimal option of 25 credits/35€ is worth 3 classes only (I go to yoga for example) 2) you can book one studio once a month with same name (so if the studio has 4 locations you still can only go to one) 3) limited choice: so one place one class per month. For example I have only 2 yoga studios within 4 km, so no yoga for me because I couldn’t book them any more and other locations were 20 mins away cycling and not offering type of yours I like 4) i couldn’t use my free trial as I have booked all classes for the last week of the trial. As they charge next month soon I decided to cancel the membership. The app said to make sure that all classes booked before I cancel otherwise credits will not be available any more. I did. But it cancelled automatically all my booked classes Overall bad experience

I subscribed for a free trial that is said to be 14 days and unsubscribed before the trial end, as I usually forgot my subscriptions and being charged for products that I don’t want to use. After that my trial disappeared, though it should last for 14 days for free - so I guess that is not fair enough, as the reality doesn’t match the advertising on the app. Also I tried to delete my account after as I don’t want my data to be stored by the company, but this option is not available in the app and moreover I can not contact the company through the contact form, as this request ‘delete account’ is also not listed in the form. Please delete my account!

Very good app, much more convenient than GymLib, for example. The only problem, is that there is almost nothing cool with short notice. You really need to plan in advance, and the quantity of studios, there are still not that many. I live in the first, and I always need to take a metro to go somewhere, even though I’m super centered.

When you go to moscow. Когда вы приедете в москву?

Testing to steal money through unclear communication. Sneaky tactics

How you guys run the free month membership and renewal is just sneaky. I was talked into the free month from a boom cycle gym and other than that one day never used it again. Forgot I had even signed up and now 69 pounds has been taken from my account NO email telling me the free trial is almost up. Just plain sneaky money grabbing tactics. If you were more honest with customers I would have valued it more but now not only will I never use class pass again I’m going to actively tell people about my bad experience

I used this product and it was good but tried to cancel my subscription on several occasions and was continually billed. I wrote to them several times through their website and one time they even said that my case was resolved and I wouldn’t be charged again but I was. Some apps and companies try to leech everything out of you and this is one of them

I used to do yoga all the time and since I had to give it up (too expensive) my mental health really suffered. ClassPass gave me the ability to go back to it at an affordable price. It’s great for trying out new classes and it’s a fun thing to share between friends that doesn’t involve going out!