Coles Credit Cards

I had a helpful person on the end of the phone who talked me through the conundrum. That is the most appalling circumstance in trying to set up the change from the satisfactory old site to this hopeless new one. I have been around in circles and met myself coming back again. Once finished I went out of it and now can’t get back into it at all. It doesn’t like me and I certainly don’t like it. Fortunately I was able to pay my account before I lost the ability to access the app again. I will not be buying anything else on Coles credit cards after this experience.

This app is so bad that it doesn’t warrant even 1 star. For weeks the app didn’t work, then the provider sends out a process to try logging in. What a disaster… this should be a case study in how not to roll out a new app. But then again what would you expect from the partners who both have head offices in Melbourne (yes NAB this includes you) the city which is out of order. The NAB should be reported to ASIC. What a joke…

Here we are over a month since the transition to the new app and you simply can’t log in due to problems at their end. And a complete lack of information from Coles Mastercard as to when the issue will be fixed.

Unable to link or even log in, what a disaster ☹️

What a disaster this is. Transaction listing is unreadable. Get a professional in to fix this whole mess.

Can you please change the font size and reduce the size of the merchant logo on the transaction history, so everything fits on one line. Or add the option to view in landscape mode when phone is turned sideways. Thank you.

Absolute rubbish. Cancelling my card because the app is so unreliable.

The new app has a bug. When I logged in I can check my account and transitions information ,however after few minutes it says: we’ve log you out, then it’s frozen. Can’t close it, even I chose okay but that okay bottom not working, also the’cross close ’bottom not working. So every time I have to turn off my phone and turn on again. It’s terrible experience for this new app.

This is a zero star app. I can not believe there is still bugs. When you do not logout and app does automatically, you can not login any more. You must power off iphone. Garbage app

Having been abroad for just over a month and upon my return discovering that I’m having to migrate my Coles credit card from one app to another. All I wanted to do is check if there’s anything owing. Near on 40mins of one app to another, to a website, then linking my Flybuys, another phone call, then back to another app trying to login and it’s failed. Now sends me back to the start again. Currently typing this out whilst on hold (Naturally) with Cole’s Customer Service to cancel the credit card!