ConnectNetwork by GTL

Not give me my funds back

At first this app would have gotten a good rating. Now if I could give a zero I would! For a few weeks as of now, I can’t do anything on it. Can’t deposit money can’t send emails that I have paid for! I get a red box that tells me my account is not activated. Then a yellow box that’s says they will try to “sync” later! I call every couple few days and after lengthy hold time someone tells me to wait 48 hours because they are updating! They take it so lightly like it is not a big deal. May not be to them, but it is to me. When you have a loved one incarcerated you are sad about it and worried and it’s just not a fun time. So we should not have to worry about the only app we can use to do what we need to do for them. Please respond to this and let me know what else I can do!

Free us from the horrendous service provided. Paying for calls where you can't hear your loved one or vice versa seems unusually cruel. The app itself is basic and works fine because they will get their money. The service they are providing for the money they are taking is deplorable. The least y'all can do is make sure the calls are clear! The math doesn't math in 2024 for calls to be this poor of a service.

App never works for me Jpay worked better even though it was a horrible app to tax fees are ridiculous app was created by money hungry company who have no heart and take advantage of minorities being able to put money on a family member account should be free.

This is a horrendous money hungry company that takes advantage of the poor and underprivileged by being the monopoly of jail and prison communications. They know they are the only option so they price everything at a rate and then throw in the “plus applicable fees” which makes it nearly impossible for the average person to stay in communication with their loved ones after the justice system serves injustice. They don’t deserve to be isolated in the way that connect network does when your down to your last dollars and this becomes over a thousand dollars in just communications in a month. That’s not even including my phone bill. Even with all of that and how awful of a company they are, it just doesn’t even work most of the time and when it does work it’s slow and glitching the whole time. I hope that someone from this company can see the way it’s taking advantage of people who are already in a terrible situation. Something must change. This is an embarrassment of a brand, and the epitome of Rockefeller monopoly, which is sad to see. I’ve had nothing but issues with this company and trust me I know what I'm talking about as I can quote the little robotic statements before and after the call.

Trash

I have not had one problem with this app. The app works great some times the facility is not so responsive to issues, but the people here are very knowledgeable and when I call in regarding any concerns or questions they actually know the answer and give an explanation as to what is going on. My person inside had no idea about the trust fund account and no one around him did either so much easier than a check that I can never get written correctly by the bank to where the facility will accept it this is a awesomeapp keep up the great work thank you so much for making my life easier you are appreciated!!

The messaging always says an error has occurred and it's very frustrating for families trying to get ahold of their loved ones. Really needs a bug fix.

App is laggy and slow. Even worse than that is the (non-existent) customer service. Avoid if possible.

I smell another lawsuit coming YALL way