EE: Game, Home, Work & Learn

No way to select another pack. £10 credit lost when I payed via credit card renewing £15 pack.

Haven’t been able to use the app for the last 2 months. Keeps crashing on me. Sort it out EE

Did you try to find DATA in add-ons

Needs 5 seconds after you press any button All the time

urgently finalize!

Feels not native. Switching between pages takes a lot of time. Launch video should be removed to make the app size smaller!! Does it's work though.

Just updated to latest version, and now cannot see anything related to my phone, usage, add ons or anything. Pop up message at start said making things easier or simpler or something, not for me. Tried to link my phone as prompted but as I’m not the main account holder the process stopped. So now I’m not allowed to access any information about my own phone and have to ‘request’ my wife (account holder) to look for me, how is that easier? She’s soon going to get cheesed off with that!! Rubbish!

What on earth has happened to this app. I used to be able to check everything (data used, manage add-ons etc). But I just went on it to check my data usage after returning from abroad and the app has updated and just wants to sell me different phones or products. It is completely and utterly useless, I shall be deleting the app as it is taking up space on my phone, but it serves no purpose or function. This app is the proverbial “chocolate teapot” and I can’t believe someone was paid to create it and someone signed off to launch it. I moved to EE several years ago, I shall be looking for a mobile provider who has an app that I can at least manage my account.

EE CONTACTED ME BECAUSE MY CONTRACT RUN OUT YEARS AGO TRY TO SET ME UP WITH A TWO-YEAR CONTRACT SAID I WOULD GET A FREE TABLET. I’VE NOT RECEIVED THE TABLET. I’VE TRIED TO MAKE CONTACT. CANNOT GET HOLD OF ANYBODY. Due to not receiving a device which is part of the contract, I will cancel all direct debits and take my custom elsewhere

This is the first review I’ve ever felt the need to write. To be clear, EE as a company is fantastic and I would recommend to anyone. The app however (speaking as a front end app developer) is terrible. The app perpetually loads, and jumps about as it does. It doesnt seem to cache anything and so my experience using the app is just waiting, all the time. The load times are honestly the worst I’ve experienced from any app (usually about 20/25 seconds), and although this is surely a backend issue, the front end could do a lot more to gracefully handle the local storage / caching of data to accommodate this. Even when the app loads it will immediately ‘lose connection to hub’ when in broadband manager and start the whole process again. Please please fix this. The website loading times are just as bad, and I don’t understand how a company as good as EE with such brilliant customer / technical support can build such a poorly performing app. Happy to give more info if needed