ELLE Magazine UK

Cookies message cannot be closed and keeps flickering hence cannot see any of the content. Waste of time.

Content is great but app is poor, halfway through reading mag “ grey boxes” appear over text rendering pages unreadable, sometimes it fixes if reinstalled but it’s an ultimately frustrating experience and I ended up deleting despite having paid for a year’s subscription. This doesn’t happen with other magazine’s apps.

Rubbish app. As glitchy as possible. Contacted customer service by ‘phone & email. Just don’t want to know. Unable to log into app from the start. Love the magazine. Wish I’d never signed up for a subscription.

Paid the e magZINE KEEPS FREEZINGthrough their website and got a customer number. But app keeps saying customer number not then found and customer service is slow at resolving. Still has no access. Will be cancelling.

Content looks good however can’t read it as app freezes repeatedly very difficult to use.

The app constantly freezes when reading through the magazine.

I got this subscription free with my bank account - wish I'd gone for something else! Had it for 6 months and never managed to read a full copy as subscription is always forgotten when you close the app, customer service is really unhelpful! I'm also a subscriber to Women's Health and have never had any problems with my subscription there - sort it out Elle!

And negative for customer service! Am annual subscriber, have not been able to access for two months: just get ad content and options to pay again and subscribe. Customer service appalling and unhelpful. Outstanding!!

Previously Elle was available at the beginning of the month & the recent updates seem to have resulted in late delivery of each month's issue so that that they are not received until the end. That's if you get them at all.

I never bother to write reviews but this time I'm so annoyed that I have to! When people are paying to read issues, we expect a high quality app. Let's see all the various issues I've had in the last 15 mins: 1) once I go to the settings screen and press "done" to go back to home screen, the app crashes. 2) the last 15 minutes has downloaded about 2 pixels worth of the download bar for the latest issue (actually, it's crashed). Elle magazine itself is great, but more and more people are going to be wanting to read issues via mobile so please spend some money on making a decent app?!? It's the least you could do...