Glofox

Can be painful. ‘Today’ isn’t always today. I have managed to show up at the wrong class because the ap showed me ‘todays’ booking but it was actually yesterdays booking. V embarrass. Probably related, it is a bit odd with bookings that are exactly one week out. The bookings are visible in Timetable but not visible in Bookings. And, it doesn’t display the 7th day of the Timetable until I restart the ap, or change gyms.

I’ve started attending a gym that uses this app, so I set it up, and I’ve also signed up to the yoga/pilates studio in the same building but can’t add it to the app and none of the instructions match what I see

Oh wow. The App it's self is fine but the software and management of GloFox is beyond terrible. They are at least 48-60 hours support turn around IF they actually get back to you. Dont be fooled by the sales team who are like a used car salesman. Tell you anything to take your money. If you are starting a studio PLEASE go elsewhere for your platform

This app is highly annoying. And whatever you do, don’t forget your password. You’ll be waiting ages for the password reset email to arrive.

The “no internet” error message is constantly there and covers other menu items. Means I can’t navigate or use app. Have tried many times to log in and so my gym reset my account. When the error does go and I try reset password I never receive an email. Have checked with my gym and it’s the right email. I don’t know how an app this buggy ever made it online.

Tried to register several times but the screen appeared dead. E.g. doing nothing when trying to enter my email and password. Red flag!

Difficult to use this app as it often says no internet connection . I check to confirm I have working internet connection and it still doesn’t work. I then need to go to my Pilate studio website and book in that way. So it’s a pretty terrible CX.

I cannot cancel my membership i will give you four stars if i get a guide on how too

I love the app and the convenience of managing my bookings to fit with what else is happening. But every now and then it partially freezes and doesn’t show the forward schedule. Bookings already in the system remain intact but when new days become available I can’t see them in the app and I miss out on limited bookings. I work around this by deleting the app and downloading it from the cloud, which then shows all sessions available. I now do this routinely once or twice a week to make sure I get the most current timetable. I have an Apple6s with all updates installed. I hope you can write a patch to fix this bug because otherwise I love your work.

Had the worst experience with this company, from a lengthy setup, paying $500 a month just to get the same features my previous (free) app was giving me. Even on the $380 per month package the app was very basic. When then wishing to cancel, I was charged a quarter upfront plus an SMS package fee which I never asked for. I was happy to pro rata this and pay for a month but no negotiations were met and unfortunately will now be out of pocket just for going through the trial period with the product. Much better products out there!