Great American Restaurants

When placing an order, there is two ways the tip function glitches: 1st - When checking out it shows total and then the tip selection window flashes up but it’s grayed out and shows for half a second. 2nd - if a user forgets to enter the vehicle make/model/color, there is an error and it flips back to the checkout page but TIP is already included in total and there is no way to remove or modify tip total. Very annoying to give a $20 tip to walk my food 15 feet to my car. Even more annoying when I do curbside and have to go inside and pick up because nobody comes out. Love the food though

1 Doesn’t have option to walk up. ??? 2 Doesn’t keep my “favorite” location. I have to select every time. Those are the top two. The app before this was more user friendly.

This app mostly works well. I wish there were actually options for ordering ahead of when you need food. ASAP is currently the only option and that is quite frustrating.

First of all they stopped taking carry out orders and the reservation request on the phone like most normal restaurants do. Second of all the app is a total disaster I’ve used it twice and both times I was charged for my food yet the order did not arrive to the restaurant and it looks like I’m going to be refunded but then it takes multiple business days to process this. This is not right and I feel taken advantage of!

Two small suggestions: add a side of bread as a menu option that can be paid for via the app; and enable adding a tip onto the order when using Apple Pay, even if the order is just curbside pickup. Thanks.

Went to our favorite GAR (Carlisle) for our 52nd anniversary. Got there early (5:30pm) and was seated at a table in a draft by the door to the outside seating. Took forever to get drinks, bread came cold and hard (we were told it was probably left over from earlier in the day), then food arrived cold (chicken and shrimp n grits), so not supposed to be cold! Ordered dessert and our delightful server came back to tell us they were out of the waffle. Deal with it! Okay! Order apple pie and ice cream. Well, apple pie was all pastry, couldn’t find any apple in there! Asked the server for chocolate sauce, which he provided warm. That almost saved the day! If the restaurant had been busy I might have given them a pass in some of the issues, but it was less than a quarter filled. No reason for all these negatives! Carlisle management, get your act together or we’ll go elsewhere!

The payment using gift card is beyond obnoxious. Brand new card with $50 balance is unrecognized. How am I supposed to use it now? Also, the default tip setting is way to generous for a take-out order. It would be cheaper using third-party apps.

Can’t get app to work and they stopped taking orders over phone. Poor customer service. Update: app doesn’t work if you’re using a VPN.

App is unusable, there is an internal error loading the form to add a credit card. Used to order online from this place a few times a week. Looks like they just lost a good customer. Steer clear of this app.

March 2022 update: Placed an order today. Had to put in credit card info because there is no support for Apple Pay but the app does not leverage any of the built in capabilities of iOS to auto fill fields. Not often I run across an app or web site that can’t use auto fill. Please hire a good iOS developer and update this app to modern standards. I’ve been told the to-go orders in many of the restaurants are doing great. Please give to-go customers the same great customer experience and attention to detail we get in store. This app does not reflect the same care. Jan 2022 It get’s the basic task done but given the focus on to-go business for GAR this app should be much better. No support for Login with Apple No support for Apple Pay I had to reset my login as the new app did not recognize my old login but why not go all the way and add support for the most common identify providers like Apple and Google? In 2022 I should not have to create a new login to use an app and should not have to put credit card information into an app. I use too many other apps that support these features. At the beginning of the pandemic I could excuse a lack of those features but two years these should be standard features.