Great Lakes Mobile

Can’t do much on this app.

This review is of the employees and not the app. The employees of this company do not adhere to their own policies, they repeat their policies over and over and over yet refuse to listen to a customer. In one word unprofessional, in one word idiot, in one word hostile, in one word discrimination, in one word failures, they discriminate and instigate trouble and abuse of the customer. And after this bad review they will quote their policies that they don’t follow. It’s not surprising to discover discrimination by the employees. They can’t stop bullying, they can’t stop harassment, they can’t stop being a pejorative person.

This app is only good at making single payments. You cannot change your autopay you cannot change the access forms you cannot speak to anyone with questions. Not very helpful.

The app is functional in that they can collect your payments for student loans and upload documents. However, it acts as more of a quick portal for payments, but doesn’t expand into many other options. Even payments, if paying more than is owed, the user is unable to delineate what principals should be addressed with the additional payment. It is clear through the limited interface, lack of additional information, and overall scarce options that as a service borrower their ultimate priority is money, not the student.

This is a solid app. Very functional and everything is really organized and easy to use. My only suggestion would be modernizing the design or the look of the icons and color scheme. But other than that it’s much better than nelnets app.

App is simple and easy to use but lacks convenient features such as updating name or address changes.

Boy, y’all really want this money, don’t ya? How about you come get it if you’re not gonna spend a few hundred to get your [cr]app working. I know you can afford it.

This horrible app has not remembered any of my credentials over the past 7 years. I have hated this app mostly because it’s a reminder of the money I waste on “repaying” my loans but not once can I just log in. I hate it.

Drop my student loans for 5 stars

For the past year it will not allow me to sign in. It always says it is unable to connect to server.