GT eToken

Very useless app

Gave it a 1star cos there is no zero. It’s frustrating using GTbank since they upgraded their core banking application. Honestly a nightmare! Don’t have a hardware token, was glad to see they they have an etoken app, downloaded and tried to get an etoken to complete an urgent transaction. On the etoken app, I told that I can’t use the option of debit card to get my Token but it’s listed as one of the options available. I need to either use a hardware token or auth code so what’s the point of the etoken app? None of the phone numbers attached to the auth code tab works. The app should be improved or pulled down. This is ridiculous.

Complete waste of time, data and space. Doesn’t work. You open the app and it just stares at you for hours without any action button or notification.

After nonsense this app is the first thing before nonsense . What the heck Unable to use it Code expired in 2hrs Woh they should just stick to student account not bison

Very difficult to open, even the arrow to return back won’t even click, one can’t even gain access to it.. you can’t even depend on using it when there is an emergency.. I wonder what the app is even there for. I wish there is a zero star.. can’t even submit this without rating it.. if not am not even supposed to dash this app even an half star.

App is very faulty and buggy. I cannot believe I have to reinstall to all the app and call the Bank every 3 weeks to get it to work. Even when it does work the interface is buggy and ‘bigly’ faulty. This is supposed to be an upgrade and replacement for my token that I left back home in Nigeria but I have to make expensive calls or bother the Bank every time I am ready to make a transaction.

You have to reinstall literally every week because it freezes. The app is Nigeria and Nigeria is the app! Why don’t we have zero star options??!!

Your app is useless

On my first download, I had to call customer service for support on authorization code before I could use my e-token which was okay yes. Upon any updates, I have to always call and at some point; I was told to go to the nearest branch just to get authorization code. Why will customer service not give me the details? What if there was an emergency? What is the essence of calling customer service if they can’t help? This made me regret updating my e-token app, yet there was no notice that such process will be required. It is expected that you notify customers about the process before they update their app, so that we can have the option of not updating rather than inconveniencing ourselves to the bank on every update. This is my only concern, otherwise I enjoy using the app honestly. Thank you

This is the most horrible app created by a big bank that isn’t working. It’s a waste of data and space. Most annoying part is you input all details and it fails to validate for transaction processing. GTB is rendering poor online services lately.