Hello Translator

The device won’t connect

I’m trying to stay calm. I spent $100 dollars for this device and as beautiful as it is, it has not connected yet. It didn’t come with any customer support in the box. I’m wondering what to do next. The website is in Chinese so that doesn’t help. I’m going to call the company that handles the distribution and see if I get some results... FYI - I was able to connect after retrying for 2 hours. After I turned the device off and attempted to start it again i had to go through the whole process of reconnecting again. It’s just not worth it. They need to improve the connectivity issues. So I called Customer Service 800-738-1106 to get a refund! How shady! They will refund if you are within your 30 days of purchase AND they will try to refund you only 10% of what you paid and tell you to keep it or sell it to someone else! If you make a big deal about it they will reluctantly refund you 75% of what you paid minus shipping and handling. They will complete the refund after you send them their device! YOU must pay shipping. You MUST use their RMA code that they give you for returns AND you must return in 7 -14 days! Never again will China get me by the tail!!!

We bought two (2) Pocket Translators from this company and neither will connect to either our WiFi or Hotspot. Multiple attempts with each device resulted the same: Failure. No means of getting back to the company for a refund. This is Chinese garbage.

I got the device to work over my home wifi internet. I can not get it to connect to my hotspot. It's been over three months now. You should be reported to the Chinese government for selling a bad product that makes China look bad. The device wants to work but your hello translator app is the problem. Please fix it.

Manual is limited on instructions Downloaded iPhone app to set up T9 device and cannot get device to connect to WiFi or iPhone HotSpot. This device is worthless to me.

Has anyone tried to return this item? I’m having the same issue with not connecting.

The device will not connect to my network despite numerous attempts. One cannot evaluate how it works when you can’t even get beyond the app download.

I am trying to get a iPhone connection with the device and it simply doesn’t work! Connection failed , that’s all I get. I do not advise anyone to buy this translator. A waste of money and time !!

This is pretty much a garbage! Tried everything to connect to both wifi and mobile hotspot.... did not work. Is there anything that can be done for this to work? Help!!!

Do not buy this product