Home Connect App

I put up the review below after a BSH major update. Since then there’s been even more ‘improvements’ none truly successful. The App / Appliance / Home network connection is simply not robust. And if it drops you can’t reconnect without going through a lot of button pressing. Overall it’s an utterly dreadful effort and not worth installing or paying a premium for a WIFi enabled appliance. Down to one star now! “Since my last review the App has been updated. It’s now useless. So previously it couldn’t connect to my home network from a moving train. Now matters are much more simple - it can’t connect to My home network from outside my house! I get a ‘needs activation’ pop up every morning but it’s not clear if that’s related and there’s only a ‘dismiss’ option so that’s no use. It might be something else of course, but I have suspicions. Half the instructions don’t work - connecting to my washing machine requires pressing a non existent button! So, frankly instead of ironing out problems this update has rendered a weak app useless. Does nobody do any QA before releasing this rubbish on customers or are we supposed to do it! BSH are supposed to be premium brands so why is their software so bad?”

10.5.0 no longer connecting to Bluetooth. Worked fine before. Update - It seems the Bosch server has woken up and the App is connecting and working again now.

Too many redirects error. Zero support. No direct web registration possible. Effective denial of service. Sending the appliances back

Modern Siemens dishwashers need the app to access settings and even whether the rinse aid is low but this is app far too unreliable and loses connection to the dishwasher every few weeks. You have to start the pair process all over again and it’s then hit or miss whether it will reconnect. If this worked properly then It would be four stars but for the price of the dishwasher this is an incredibly poor piece of software and needs work

I installed it and connected my neff dishwasher, no problems, all working for me. But my wife also wants to use the app. The instructions say I go into the app, select my dishwasher, click “manage” and send her an invite. That would be simple enough if there was a word or button named “manage” but there isn’t. Not a great start. Then I turned to installing the alexa skill. It says I must update my Alexa app to the latest version first. OK, except it’s already the latest version, updated last week.

So easy to use, it’s great & very informative.

No idea how this gets a 4.5 star review. If I could give it less than 1 I would. Only been able to use it twice in three years and it would have been quicker to clean the oven myself. Wont connect to the appliance, then when it does wont connect to the internet or accept any instructions. The worst app I’ve ever come across.

The only good feature of the app is the notification that your dishwasher has finished. Every other aspect of the app is confused and practically unusable. The product design here is terrible, another app that wants to be the everything app, but forgets to do the basics. Here's an example.. As a dishwasher user I want to do a quick wash on a few dishes as I'm going on holiday and need to leave for the airport. What should be a button press on the machine turns into 15 minutes, re-downloading, logging in, connecting to, and finally struggling through a terrible UI. It should be two taps in an app that I have previously set up, but has now logged me out. You should start over with this app with a better product team.

When we initially connected 5 Siemens appliances to the app it worked just fine until it stopped. All appliances except the hob are showing as disconnected and there is no way to reconnect them. Cant remove appliances from the app because the app isn’t removing them, can’t reconnect appliances because after discovering the appliances the app goes back to home screen and the appliance displays “please try again”, cant delete the HomeConnect account because it’s failing with “something went wrong. Please try again”. Yet the website states the HomeConnect status is up and running!

App has always worked great until recently when one oven dropped out and I’ve never been able to reconnect it. I get as far as connect to app but phone and oven won’t connect.