Hull Trains

Unable to book any journey on the app as will not allow me to register an account. Have tried multiple times and keep getting an error message pop up saying ‘new user error_0001’ Needed to book a train to London and had to get a friend who already had the app on their phone to book me a ticket in their name. Rubbish.

Tried to book a ticket, wanted an e-ticket for next day travel, would not give me the option, only collect at station. When I contacted customer services, they suggested using a laptop or desktop in their response and ensuring my software was up to date. Like we carry laptops around! The software was updated before I used it and I was logged in. No mention of it may be a fault with the app and would refer to IT. I regularly use train company apps, this is a poor comparison to the others. Needs some serious work.

The app doesn’t work and you are not able to log in! I’ve tried about 10 times now to log in and have deleted the app and reinstalled it about 5 times too! It keeps coming up with the same error message. The IT department said they had some difficulties but it should be working, but it still doesn’t! It’s the only app I’ve ever had problems with!

Hull trains are a great service when there in service however that’s the point “when they provide the service”. The amount of times I’ve had my train cancelled leaves me with a thought that I can only give a three star service feedback!

Hi trains are great but food in 1st class could be healthier.

There is no m-ticket option and it comes up with a error when I press delivery options. No idea what to do with it

Simple to navigate site. Seating/ coach preferences available and selection process easy.

Hull trains ar the best but the app just keeps getting worse with each update and website pretty ghastly too. I buy tickets one at a time to avoid confusion.

Had to fad about about with this app to get it to work. I don’t know if there are some bugs that need fixing maybe as it crashed a few times.

I really liked the old app. No idea why it has been replaced with this garbage. It screams out "Developed by a cheap offshore outfit" as the usability is terrible. It just took me 25 mins to book two tickets due to bugs and general usability issues, e.g... remember my preference is extremely forgetful. Bring back the old app and write this one off.