iiNet Support

All I can see are hundreds of one star reviews so I certainly don’t want to get ahead of myself or jinx anything, but the app works fine for me on an older iPhone 11 as well. Give me all the information I need to know which is quite helpful. Hopefully it stays that way!

App just does not work.

I’m not a IT person but I have been use a lot of providers app because I have to. I’m using IiNet internet for many year and I feel great customer service and inter quality. But I really don’t feel like iiNet toolbox is as good as their other service. Hopefully one day they will try to make this app great as themselves

Bad app. Agree with all other reviews

Well just to reiterate what everyone else is saying, it’s bad. From the annoying log in process to the app continually crashing so I either have to delete and reinstall or turn my phone off and on again. All I want is to chat to someone about my terrible internet service, I ring and always get cut off with no call backs!

Doesn’t remember your login details, makes you undergo a two-factor authentication every time just to log in

I’ve deleted the app & reinstalled again on my iPhone hoping it would fix the issue of not being able to download the invoice pdf. The button is there but no action seems to happen when I press it like it does in the desktop version. No point in having the app if it doesn’t give this. Also the balance owing is not a running balance. This system was ok when I started using it in the early 2010s but has not advanced with tech & times. May as well use the desktop version.

this “app” if you can call it that just seems to be an embedded website. where’s the added value of this being a native app experience? it’s not here all and i dont know how this app got into the store while being so poorly implemented! must have been reviewed by the work experience guy. i would give it zero stars if i could!

You’d think the first thing you could get is details about your existing plan? Nope. You have to go about changing plans to find that out. Useless. Eventually found the info from that manual letter I got years ago. Happily changing providers now.

Terrible slow and glitchy app. Having to log in every time is unnecessary and annoying. It’s like the app is from a 2007 browser