IKEA Financial Services

Unable to log in, you are in a continuous loop

Tried 3 times now and the app keeps freezing when adding bank accounts then doing again for the same to happen all again. Useless

I applied for a loan, I received an email to sign my agreement but when I go to website it says “we couldn’t find … if you apply from the app go to app” when I go to app I can login but I see nothing.

Me and my family liked one sofa bed but I don’t have that much money but thanks for ikea finance they gave me loan very easily now our dream coming true we are getting that sofa bed . Thanks ikea 🥰

Dear Devs, Tried to find contact details via the web and app, but can’t, so sending a message here. iPhone 12 on latest iOS - is asking me go to settings to allow camera access, but there is no such setting in the app settings screen, and the camera settings screen does not list your app as having requested permission - and so can’t allow it there either. Uninstalled and reinstalled the app to kick start the permissions and still nothing. Had to switch to web to validate ID. This is a major roadblock and would stop most people from using the app. Hope you find the issue.

Says needs access to camera, but no option in privacy to turn this on for the app, nor is there anything within the camera > privacy settings for the app. Unable to send in ID.

Applied via the app, got an email & text to say there had been an update in my application but no way of logging in because the app doesn’t work just constantly sends you back to the log in page and the website doesn’t recognise you’ve made an application. Gave up and walked out of the store.

Such a shame that you cant just fill in and upload documents to the website link. This app is great till you get to the upload section when it just freezes

Poorly designed app. Like many others I also had issues with logging in, having to do a OTP, it authenticating and then having to redo it all over again. I spoke with CS who advised that if you’ve applied for a loan you just need to through the process of applying again and half way through it’ll pick your account details up and acknowledge you have an account/application in process. This worked instantly for me but clearly a bug they’re aware off

Absolutely quick and effective financial application. The app is very simple to navigate through. Decision given within a few minutes. Thank you, Ikano Bank 😊