JOE & THE JUICE

Please create a cancel countdown on orders like Uber eats I just accidentally ordered 2 double shot iced lattes and now I’m hearing colours. Also it’s not easy to see the current status of your order in the order overview. The pop-ups are really aggressive too and on one I couldn’t click the cross to close.

App is not working since 3 weeks can’t apple pay for my order. « Request is declined ». My friend has the same issue. So can not use QR code for loyalty programm too ..

Très bonne application pour le moment. Mon petit point négatif est que pour le moment elle est en anglais.. A voir dans le temps, si on peut avoir une version française

Great idea to make an app. Would be amazing if it actually worked. Payments are constantly failing - with multiple cards, either via Apple Pay or with the actual card. Same cards work fine with other retailers. Error message appears in small font at the top of the screen and disappears after two seconds. Good luck figuring out why you’re still staring at your cart after payment showed as successful just a moment ago. UI In general is quite poor. Takes time to figure out where essential features are, yet stuff like loyalty or prepaid balance is right in your face. Rather than invent your own conventions and try to squeeze more money out of customers, why not stick to ones users are familiar with. I like J&J products, but given how frustrating the app is, won’t be ordering much again.

Adding a payment card or Apple Pay does not work - so unable to use at all 🤷‍♀️

Message them and the y never answer or react! Whenever they give you a free item it’s just a trick to just buy their new items with your own cards. I was a customer for years but gonna spend my money somewhere they actually care about their customers.

Fint concept, men Loyalty points resetter dagligt - ingen respons fra udvikleren. De lovede freebies dukker heller ikke op 😭

Har oplevet misbrug på mit kort via Joe app i et andet land. Joe er ligeglade og reagerer ikke på henvendelser. Hav ikke dit creditcard tilknyttet denne app.

Rabatkoder slår ikke igennem og der er ingen hjælp at hente fra udvikleren

Bought a sandwich 4 days ago and they say I am entitled to a free sandwich however I can’t activate despite closing down the app numerous times the last 2 days even in the order history it says it is free for next purchase. Staff won’t help me don’t trust them they cheat customers. Edit they helped me : however they should fix the problem for others