Joii Pet Care

My 1 year old dog had a red lump on eye diagnosed over phone and gave me peace of mind - brilliant

I’ve been with animal friends insurance for 5 years and recently received an email inviting me to join this app. All was going well until the app won’t go past trying to “update my details” so frustrating. I will update the review if I can resolve this issue pretty quickly

App decided that my policy was no longer valid so wouldn’t let me access anything. Insurer confirmed policy was still valid but due to restricted access I missed my consultation with Vet for my cats follow up apt. As usual, no contact number apart from an email address so now having to wait 48hours to have someone investigate. Really unhelpful when you need to speak to a vet. Ended up going to my local vet as couldn’t wait for resolution. First time using it and won’t be rushing to do it again 😫

I used this app on a few occasions. Every single time the app says “go see the vet”. It’s pointless and instead of saving me time, it wastes my time. I don’t understand how this app could be useful to me.

Since Joii updated, I've been left out in the cold, even contacted my insurer, still no access even though I've used it in the past. So after emailing Animal Friends & Joii over the last 6 days I've given up with even bothering. Once apon a time it was ok, but not now

Requested a call, waited 25 minutes to get through to someone to be told I needed to request the call again.

Trying to use the app and just says there is an issue and won’t work

My 7 month old puppy had a problem going to the loo in the night and was in a lot of discomfort, I called a Joii vet and the process was very simple. She called me back and checked everything although, of course, it was a little hard using video and having a squirming dog. I didn’t feel at all rushed and it was such a relief to be reassured. It would have cost me over £300 at the local emergency vet. My pet insurance company, Animal Friends, includes this service in our policy. I would highly recommend Joii.

First time using this service as I keep.forgetting about it but fabulous calming advice and prescription sent to me with a follow up for Oscar tomorrow so quick and reassuring.

I connect my Animal Friends policy and am advised this has been successful and my pet has been added. However, no pet details appear and I am continually prompted to add a pet before I can utilise any of the app’s functions. This happens repeatedly with no pet being added, thus rendering the app entirely useless.