Kichler Connects

Have been using my own schedules for a while; “on” always works but “off” has been inconsistent lately. Thought I would try the preset scheduling, specifically “PM and AM”. Cannot get it to turn on at all. Difficulty turning on some of the others - “6PM to midnight” doesn’t even allow for setting of days, just hangs. Have confirmed similar difficulty through supplier. Thought it might be my own schedules that were the issue (i.e. conflict re on/ off times) so deleted these but it made no difference. Awaiting help from tech support. Trying to establish if it is the timer or the app that is the issue.

Works only sporadically. NSURLErrorDomain???

I contacted Kichler to describe my problem; the app would not turn the default timers off, and I couldn’t control my lighting system by Google Home, or any of the other assistance at the Kichler app says are easy to connect. I think this is the first time I’ve been gaslighted Kichler Tech kept telling me no I’m not having a problem with my lighting system and the schedules are working just fine but that’s not my experience. pretty disappointing, considering the lighting system and a few bugs poorly are ruining my experience

The user friendliness of this app is not good at all. Trying to figure out how to create automated schedules is ridiculous and most of the time it doesn’t work anyways. I always need to manually turn on my lights.

I can only guess that the person who designed the UI enjoys puzzles as a hobby. The app is needlessly complex for doing the simplest tasks, such as setting a timer for turning outdoor lights on and off. Way too many steps, forcing you to navigate through mysterious options, only to have the lights not turn on or off because you did something wrong…The user experience is so bad that it’s actually kind of hilarious, if you can escape the frustration for a minute. The latest twist: something, I would guess a software update, made the automation disappear. The lights still turn on and off, but I can’t make any changes to that automation. I created a new scheme, in the hopes that the invisible old automation won’t interfere with it…Oh, the anticipation!

One of the worst apps I have used from a UI perspective. Also failed for no reason and I had to reconnect. If I had not spent $65 for the hardware, I would just trash it.

The issue identified by a reviewer a year ago still has not been addressed. I spoke with customer service who indicated it was a known issue. Would be great if the company could get the product to work properly.

Terrible app can’t get it to work

Changed internet service and have tried at least 30 times to connect to the new internet. It will not connect to the new service. Very frustrating and will be looking for a new device.

This app is not user friendly. Needs a complete rework. Who designed this horrible app. Did they actually try using it?