LennoxPros

The app is nice when it works but it never works when I need it the most. It will usually stay at the opening loading screen indefinitely. It is faster to call Lennox and wait 30 minute on hold then to attempt to use this app

Worst app in the history of apps. Constantly crashes and does not open. I have to uninstall and reinstall multiple times a week.

HVAC Tech here. When this app works its super slow and that’s when it works… most of the time I just get the red Lennox loading screen and that’s it. It’s so much faster to use the website which totally defeats the purpose of this app. Please fix this

Lennox, as a product, is superior. Lennox, as an app, is garbage. With being known as an innovative company, you'd think they would follow suit and create a superior app. I am constantly getting logged out in the middle of switching tasks. Half the time, you can't even log in, in the first place. The navigation is another issue. It's sloppy and unorganized. I really don't think there is any benefit of using the app versus mobile web. Lastly, with so many complaints, why isn't anything being done to address these similar issues? Do the developers not care? Are they ignorant or maybe just underpaid? Fix this, Lennox. Do better.

Long load times… if it works at all

As a tech, I rely on this app to look up parts, look up equipment, look up codes before I arrive to the house and even look at service manuals for schematics and Double check warranties. I mean the list goes on but within about the last 2 weeks I get to the red loading screen and that’s as far as it goes. I should not have to uninstall and re download the app to get it to work. You’d think a company that’s heavily involved in some the best, smartest and most efficient equipment in the country would have a decent working app. Especially the app for those of us push and fix their equipment day in and day out.

The app either doesn’t load or if it does load it goes no further. This is just an awful app, just like the Lennox products. Garbage

The app will only go to the land page and then freezes, I have to uninstall and then reinstall to get it to work, I have to repeat this process multiple times a week. I have spoke with tech support on multiple occasions and nothing gets solved. It’s disappointing and honestly holding me back at growing my business. Sincerely, Disappointed Lennox Dealer.

It’s the best hvac all in one app out there of its type. It’s for lennox products. Can look up part#’s for specific Lennox units, service manuals, service bulletins, place orders, error code look up. I could go on & on about what it’s does. Every hvac manufacturer needs an app like this for their dealers. Im a service technician with 25 years experience. Well done Lennox.

This is just the quality of app you would expect from Lennox. Can’t log in without changing the password, if I wanted to take 45 minutes to look up a warranty I’d just call The local Lennox dealer, that’s about how long they leave you on hold