Lexus

We use remote start to open the car, there was an error, and when we went to the card to open it, the car would not turn on. We almost ended up getting the car towed, but after leaving the car for over 10 minutes we were able to start it. there was nothing in the user interface that told us how to turn the car on, which would’ve been to take the key fob and touch the power start button. The error shouldn’t have happened in the first place, and if it does happen, there should be very clear instructions on how to mitigate the error. Lexus needs to invest more in their technology – I look at Mercedes-Benz and other apps and they have incredible ratings while this Lexus app has terrible ratings. it’s better to just have everything under one profile. Overall, the technology is so disappointing that we’re thinking about getting rid of it less than a year. make some serious changes on the technology side of consumers.

Remote start does not work. Digital Key Download does not work.

The app works ok, I don't use it too much but that's just because I'm not used to phone app technology with my car. But what I do have a problem with is how small the font is in the app. Can you make it so we can zoom in or adjust the sizing? I don't need glasses yet but I'm mid 40s. I can't be the only person who has trouble figuring out what the app is saying!

This app is not what I expected from Lexus. Not working at all, couldn’t set 2 profiles on my car. I feel like I am in the 80’s having to press a memory button when I enter the car that costs 80k. What a shame! Car drives nice but the app and sound system are horrible and looking at the ratings it seems like Lexus doesn’t care. How can they pay a supplier top money to sell them a bad product, or maybe they are not paying? Shame on you!

The most recent update to this app (June 2024) is extremely unstable. It constantly crashes, in the middle of use. I notice this most often on the Status tab (simply due to the fact that it is the one I check, most often on my plug-in hybrid) I can rarely use the app for more than a minute, before it crashes and I have to relaunch it. Prior versions did not suffer this problem. Either a bug was introduced in the most recent version, or there was an existing code issue that conflicted with the most recent iOS update. Regardless, it makes this app extremely difficult to use. Additionally, why doesn’t the Apple Watch integration include a complication?? The first image used in this apps illustration of features is of the access to features via your watch; but without a complication, accessing that feature is more trouble than it’s worth. If I could quickly launch it via a complication, it might be useful, but having to scroll through all of my installed phone apps to locate and launch, (especially if I’m in a parking lot) is too distracting. It takes less time to launch the iPhone app off of my Home Screen and access features (assuming that the app doesn’t crash)

When I first got the app it worked great but now after the upgrade the app is extremely slow, lags with basic commands and it’s so frustrating to use. So not useful at this point

Worst app ever. Started when remote app was working. I started it and had to get something out of car. Didn’t have key with me and closed the door behind me. It locked and the alarm went off with me inside. Stuck. Could not get out. Husband came out and could not understand I needed him to unlock with key to get me out due to acoustic glass. Had to wait for alarm cycle about 15 min before I could get out. Then Update a couple months later and now I can’t get the key feature anymore. Still get notifications that doors unlocked and such, just can’t do anything about it. Tried to uninstall app reinstall. One month later still saying waiting to refresh. Went to Apple and they said need to contact app developer.Hit that it goes to Lexus website. REALLY!!! Lexus we expect better find another developer to contract this feature through. Other reviews are negative too. I guess just have to give up and put this as an con for next time thinking of purchase time and when I get asked about thoughts of Lexus vs other premium vehicles. Not listening to customers over the years.

The Lexus app is a useful tool for managing and monitoring your vehicle, but there are several updates and features that could significantly improve the user experience and functionality: 1. Auto Refresh Feature: One of the most critical updates needed is the implementation of an auto-refresh feature. Currently, users have to manually refresh the app to get the latest status of their car. An auto-refresh feature would ensure that the app always displays the most current information, enhancing convenience and reliability. 2. Temperature Display: It would be extremely beneficial if the app could display the temperature inside the car. This feature would allow users to monitor the interior climate of their vehicle remotely, ensuring comfort before they even step inside. 3. Improved Charging Schedule Options: The most crucial update needed is in the charging schedule settings. Currently, the app allows users to set a time limit for charging. However, for better battery health and efficiency, it is essential to have an option to set a charge limit (such as 90% or 80%). This feature would help in extending the battery life by preventing overcharging and optimizing the charging process. Overall, while the Lexus app is functional, these updates would greatly enhance its utility and user satisfaction. Implementing auto-refresh, adding temperature monitoring, and offering more precise charging options would make the app an indispensable tool for Lexus owners.

You would think the app for a luxury car would offer better convenience. I’m constantly logged out of the app for security even though my phone already has its own security. The app itself also won’t register Face ID, forcing me to constantly manually log in and get a text code even though I’ve already approved Face ID. Having access to start my car via phone would be defeated by the key fob if it had any actual range. Having the smart key would be a lot nicer if the app would actually work properly.

For three days now and deleting and reinstalling app, it still won’t let me add my vehicle. Just keep getting error messages