Love2Laundry: Pickup & Clean

Dry cleaning was so disappointing. My own home washing machine dry cleaning functions works better than this. Total waste of money. Not to mention I got charged twice for the same order in 3 days!

Good service until it isn’t. Cleaning standards are inconsistent, sometimes the items are returned perfectly cleaned, sometimes they are dirtier than they were at the start. You are also not guaranteed to receive back your items, so this app is basically a gamble. Would not recommend sending any item that you would be upset to lose. If you can find a physical laundry service that is open when you need it, save yourself the headaches and just go there. May cost slightly more but you have a higher probability of getting the correct items back.

Didn’t think it was possible but this App is worse than the last one. Perhaps they need to get a professional app developer rather than presumably the boss’s sone or mate. Great service but can’t actually book it at the moment.

As previous comments from others. Service is great but this app is complete rubbish it’s impossible since the upgrades to book any service at all and online chat is even worse probably a bot. Certainly doesn’t undstand the issues and when promised a refund managed to illegally charge me again instead of refunding still not resolved. Do not use!! Should be blocked

App is impossible to use - No matter what I do, it will not let me add my address. So there’s no way I can possibly get a delivery or order.

Used this weekly for a year and as other have said, the service is great but the app interface is awful. Since last week the app just crashes on selecting pick up time, so service can’t be used.

I had decided to switch to Love2Laundry because my previous service provider started to wane in terms of quality. So far, glad I did. Quality of the laundry looks pristine. Collection and delivery worked flawlessly. Only recommendation I would give is, first, the need to update the app and make it a modern and slick interface, second, ensure the quality stays on top. Well done. Keep it up.

I was able To book certain times on the app but my pick up and drop off day were just changed without telling me so I tried to cancel and they just keep sending me long emails instead of giving me the refund. Avoid.

This app has been quietly driving me mad. Paid for VIP discounts (75 quid). Turns out the discount has to be applauded manually each time (they don’t tell you this) and the code is not on your account or membership area of the app. Nor, under discounts or loyalties. Complete farce. AVOID. AVOID. AVOID

The app is very poor, which makes you select the wrong services by mistake unintentionally. Customer service is not good and the cleaning itself is poor - I have been returned clothes with stains without any comment. I guess hoping I would not notice. Do not recommend at all.