Make A Claim - BeneFitsMyWay

When I am trying to log in, the app keeps informing me that my session is expired and to log in again So I try to log in and it says session expired and to log in again and repeat…

This app is the absolute worst. The company operate a service to do health spending account claims but make it so incredibly inconvenient to submit any health records it’s almost impossible. Half the time I try to use the app I get a SSL error that the app could not connect. When it finally does it’s so difficult to fill in information an submit photos of the receipt. It looks like they hired someone who’s brand new to development to develop their entire system. The only way this can be worse is if I had to fax my receipts to them. They’ve made no improvements to this app in more than 2 years that I’ve been a client. I’m thinking of going to another company purely because it will be easier to submit claims.

Unusable

Will not let me login in goes from time expired to a log in box which doesn’t ger you to a log in page tried deleting and reinstalling didn’t help

So much easier to use than my old provider. Did have a small issue, called customer service and the agent assisted me right away!

This app is horrible it freezes constantly and kicks you out and you have to log back in

Easy to use once it opens but for 3 days straight when I go to it it tells me my session has logged out and to log back in, press ok then it goes to a blank screen. I have not been able to open the app since.

The app will not open properly. When it does open you must type the entire name for every item or receipt as the app remembers nothing.

Love the ease of this app.

The ‘make a claim’ section isn’t selectable and there’s no help options of any kind on this app so there’s no way to tell why it’s greyed out or how to fix it.