MCN: Motorcycle News Magazine

Very disappointed. In unable to access online content since I signed up for MCN. Bauer media have been very slow to give support and explain why this is, or resolve the issue. It’s been over 5 weeks now and still no progress made. I would stick to the paper version if I were you.

In Archive, when reading an issue on iPad (iOS 17.5.1): You read a few pages then swipe left to view the next page and you get a blank page - solution: restart the app You’re reading a page and then stop to do something else so the screen locks. When you unlock, the app doesn’t remember the page you’re on, it skips forward several pages (on longer issues, e.g. TT special it seems to skip forward a lot of pages) - solution: swipe right to find your previous page You get a ‘rewards’ pop-up, so you click it, but there seems to be no way to exit the screen you’re in to get back to the main app page or to continue reading On the plus side, the image quality is good

I can’t access my subscription on my I pad it keeps saying that I need a later iOS but I cannot download that then it says that is ok download an older version but pressing continue just takes you in a loop. Now am stuck on a page selling moto Gp tickets but no way back to the app ffs

This is the most frustrating app ever. You sign up pay your subscription then all it does is ask you to subscribe every time you log in or open it. You try to sign in again thinking you may have made a mistake and surprise surprise you are logged in after all. You open a copy of MCN and it blocks you from reading it because your apparently not logged in. The money is removed from my account every month but I’m not subscribed!! I have complained to customer services and up to now have got nowhere apart from being out of pocket and an iPad that I threaten to bounce of the walls with frustration. Arghhhhh.

Half the articles won’t load and when I try to load any article to read I always get the same article about Laser lights. I’ve reloaded the app and checked my internet connection with no improvement. The web page works okay. I’m on a 4 issue trial but with this performance I wont be continuing to support them.

You can’t navigate out of the messages centre making the app totally unusable.

The latest issue of the digital format does not show on the app. No information as to how to load it. In my opinion this app is a waste of time.

Been subscribed for a while, was working fine until one day it decided that I wasn’t a paid subscriber anymore and now can’t access any content. Tried contacting them but not had any joy. Will have to cancel my subscription…

I’ve been buying MCN from local newsagents for years and love it. I decided to sign up for a delivery service and opted for a digital version too to try it out with the intention of reverting to digital only if I liked it. That’s where the problem started. You have to activate an account before you can retrieve it but it would not allow me to access via the email link they sent me, via access on line or by downloading this useless app. I contacted customer services and having explained the situation I was told I needed to set up an on line account. Doh! Oh really I’d just explained that was the problem. Having explained it again twice I decided to revert to paper delivery only and asked them to refund the difference. They cannot do that apparently surprise surprise so I cancelled the whole thing and contacted my bank to be sure they didn’t take any funds. Why don’t they sort this out? I’m not the only one complaining so they’re obviously not listening to customers. I’m off to the local newsagent who sells out very quickly. I wonder why 🤔🙄 Update 27th May. Decided to have another try from scratch and signed up for a paper subscription. I’ve had one four weeks out of date two copies of the same paper twice and the rest haven’t arrived. I contacted today and they’ve refused to reimburse me but offered to extend the contract end date. What’s the point of extending a service I’m not receiving. They are in breech of contract and I’m having to take this further through the small claims court. A bunch of thieves. 🤷‍♂️

I have been a subscriber for many years and now because I have an older iPad I can’t read anything I have paid for, thanks guys