Mixbook | Design Photo Books

I’m trying to make a photo book for my grandma. I’m putting in my pictures and it’s auto generating everything. I have no photos in the right spot and it won’t let me use the different photo. It’s saying I already use that and then I can’t use this one here. Overall the app just makes me aggravated.

I placed an order for a Father’s Day book on June 4th solely because your app stated that it would arrive on Thursday June 13th. Now I’m seeing that it’s not due to arrive until June 17th. This is a huge disappointment and unacceptable-I would not have placed an order with your company had I known my item would not arrive on time for the holiday! I paid close attention to the delivery date specifically because it was very important to receive this as a gift. Now it’s ruined. Tried using the “chat” feature built into the app and nobody is even running it-no answer! Do not place an order with this company! No honesty, reliability or customer service. Waste of my money and I’m so upset that I now have to figure out another gift idea.

I took advantage of their Mother’s Day promotion w guaranteed delivery for Mother’s Day. This is my second time using mixbook and the first time was seamless. This time, The app was full of glitches. I had to call their customer service for help and the wait was forever. 3 of my books were finally processed and promised for Mother’s Day. The 4th could not be- Not one was delivered on time.

What happened to the thing you could use on just the web version that if a sticker went over the page, you were able to have it cut off or over lap both pages. You could choose. I can’t find it on any Verison now And I used it A lot. Otherwise great. But

The app crashes every time I select photos to add

I don’t know why this is advertised as a book service with text because it handles text poorly. You can’t copy and paste without the app freaking out so anything you type outside of this you’ll just have to redo.

The app is stellar, far superior to Shutterfly. Designing a metal print was a snap. So, I was really surprised when it arrived and the print quality made it look like the photos were shot on a digital camera in 2003, rather than my iPhone. I complain, and lo and behold, I’m told that images need to be 300 dpi and to convert them with a third party site. That’s fine, support was good and they sent me a new print for free. But it’s horrible app design! You are actively encouraging me to upload directly from my phone, and giving me no indication that the DPI is too low — in fact, the virtual preview looked great — and then delivering me subpar products. You should be automatically upscaling the image, or at least telling me I should. The current design led me straight into a bad outcome. And I’m sure many more people got similar results but just assumed it was a bad quality product.

App and ordering is very tedious. Gives you deals and says check out will be a certain amount and then is higher. I recommend not using this company.

One of the bast customer experiences I’ve ever had. They were able to expedite my order to get it in time. Very impressed with this company and how seamless they make the process. Highly recommend!

I received someone else's book / photos in the mail with their full name and address attached; obviously a massive mistake that compromised important personal information that breaks their privacy policy and a customer's trust, especially when sent to a stranger attached to private photos. Rayjayne, the customer support agent, first failed to know their refund policy and when I quoted it to her directly offered a 50% discount. I broke it down for her again and she finally offered some of my money back. Genuinely so embarrassing and very telling of how unorganized Mixbook is. I can see why they have to have massive sales/discounts for people to give them business.