Moorepay

Site is down more than it’s up Staff can not log in issues every month Have to reload credentials every month Useless The works pay platform I’ve used

My employer changed their payroll system to this, apparently it would be easier to access. It is not. It says I am logged in, however, attempting to view any of my information results in the app hanging / crashing or just timing out. The app crashes constantly. Eventually displaying an error message. Don’t bother trying the “talk with support” option as this also doesn’t work. I doesn’t or won’t display any information, an inordinate amount of time passes whilst it “thinks” about showing any information; it doesn’t. Deleting the app and reinstalling does not solve these issues. Accessing the website is another terrible experience akin to the above comments. This app / service fails at it’s fundamental underlying basic purpose. Terrible, dreadful, awful, disappointing and disastrous user experience. Moorepay, make it work! Ignore the one star it’s a zero star application. Edit: 12/07/2024. My employer has managed to correct the issues I and many others were experiencing. The transition to Moorepay was rife with issues, payroll had to manually correct wage payments. After a lengthy support process the system was reset and instructions were issued for all employees to resubmit their log in details. This was successful and I am now able to access my details, within the Moorepay App. According to my business payroll department, the App that was originally referenced was an older version which caused confusion and prevented access. I am updating my user review to four stars to reflect this favourable outcome. The App is working, I can access my details and it performs it’s basic function adequately. I’ve left one star off as the initial adoption of the system left a poor user experience which can never be removed.

Unable to get consistent access to payslips. Focus on the basics please

My employer switched to using this app for easier and quicker access to payslips but it is awful half the time it dosnt work and since the latest “maintenance update” I have not been able to access my account full stop will definitely be asking to switch back to my paper slips which is unfortunate but at least I’ll be able to see them would have given less than 1 star if possible

The fact that this app is used in a professional setting is crazy to me. I wouldnt even trust this app to order food with, nevermind handle finances earned from working.

Badly made app. Slow and signs me out all that time.

Log in and just get the loading dots even with good signal. Useless!

Easy to use; does what is needed

Absolutely abysmal app, been pushed over to use this provider for pay by my company however I think I’ve only ever been able to log into this so view my payslips once. You attempt to log in, type your username and then receive a continuous white screen that never takes you anywhere. I’ve deleted the app and tried to load it again but still always the white screen and zero progress. I’ve given up and used their website because this app is a complete waste of space

My employer has signed us up to this for payslips & booking holidays. Logging in is a constant issue, Face ID works then it doesn’t, password works, then it doesn’t & you have to reset. Looking at holidays of coworkers is painful. You look at one day in the future & then it jumps you back to the current month & you have to go through the process again. How they have managed to convince employers that this is good is beyond me. The worst user experience I have ever had.