My Bupa

Please input your email address … okay! Please fill out all this pointless information to get you signed up … okay! Seems like you are already registered, please sign in … okay! Takes me through whole process again! Ad infinitum!! Sort it out!!

I am using iphone 12. At the end of the chat I was asked to click the arrow at the bottom left corner to of the chat to save the chat. There is no arrow. The usability could be improved. When I select the chat box to start it makes a disconcerting jump from the bottom of the screen to the top. I then have to drag the window down to see the conversation. Editing for some reason seems even more difficult than other text apps. It would have also been good to copy all the text since I could not download anything.

Absolutely awful app. Clearly designed to thwart patients at every step and avoid having to provide access for care.

I tried to book through Bupa touch- I tried every day for the next 7 morning and afternoon 4 separate times. No appointments available and then it crashes!! Worse than the NHS I can at least speak to someone there.

The app is regressing. Keep asking to login each time and it cannot really leverage the icloud keychain capabilities. Not a great user experience for an apple user

Why do I need to login & get a Text every time? Can't this app just remember me?

Quite concerning actually because I’m paying for a service but I’m unable to login. Keeps saying there’s an error and forcing me to restart. Horrible and useless app

It’s ridiculous I go to look at something and the chat closes. I loose all conversations

Sign in process was slow, I had to set up facial login twice first time was apparently ignored. The exercise programs are sadly not integrated with any of the sensors on my phone or watch. Check out MuscleBooster app to see how it CAN be done. The exercise classes were a bit confusing, initially I thought I was signing into an online class that was going to happen next August! Then I spotted all the classes were on the same time and date. Tried the video and it played!! Hitting next too many times to check the dates now shows me as having completed 3 classes. I suggest that you add the year to remove the confusion. Not tried Digital Healthcare or getting treatment yet. Good to have an app though.

Not user friendly