myBigY

This app is not helpful for shopping. I use the Stop and Shop app and their app tells you the aisle items are located in. I was disappointed with this app.

Big Y is a great supermarket, but you wouldn’t know it when using this app. 1. The app somehow manages to fail at listing all the items available in the store. For a good while, I stopped going to Big Y because I would search for items (e.g., Special K cereal), and just a mere subset of flavors appear in app. When i stopped in store, the many flavors were on the shelves. I looked in the app while in store, and STILL those flavors did not appear in the inventory search! 2. Coupons don’t actually clip. 3. Impossible to view the weekly flyer I try to give benefit of doubt and wait for basic issues to be updated by their programmers, but nothing is ever fixed. I get the feeling that whoever does the software engineering has never actually shopped at store. There are multiple supermarkets in my area, but big Y has the worst app by far. It’s 2024; a large company that requires its customers use the app to access savings, but makes an app so user-UNfriendly, one can only conclude the app is actually intended to limit users’ savings. However, this doesn’t explain issue #1, which inherently results in people shopping elsewhere when their inventory search excludes a majority of items they actually sell.

Difficult to pan up and down on on the flyers, “my offers” section only loads half the time. They have no problem raising prices along with profit margins (a friend is a dept mgr) but they don’t put money into the app and they no longer provide flyers, they direct you to the app.

What can I say. This app is close to useless. Searching is terrible. You can’t find things you know they sell. App only coupons. Good luck. Really. Just start over. Try other stores. Come on….

After reading the tech Davy review, which I am not, I fear adding the update. The one I use now sometimes is tricky.?

This "updated" app is AWFUL. It's causing so much frustration I've stopped shopping there and going to Stop & Shop now. For real! Stop & Shop even gives me Aisle # on app. I can't even find products by name on BigY that I know they sell.

This app is awful! And Big Y makes you use it if you actually want to save many using your saving cards there. It’s ridiculous! I don’t mind playing the game but make the app work! The search function doesn’t work—and the times it seems like it will get you close to what you were looking for, as soon as you hit “see more” to get past the first four results it forgets what item you were searching and shows EVERY item they carry, it takes forever for the Thursday refresh (new flyer/deals), also you can’t make a list on Wednesday because everything expires on Thursdays. How are you going to force your customers to use such garbage! I don’t mind apps for grocery stores but I miss when ShopRite was more convenient me because their app works or better yet, I miss Big Y savings coins! This app is trash. I will update the review if they ever actually fix the app but I seriously doubt they will, they never even send out updates for it. This is more a warning as to what you’re in for.

Please fix! Seriously, one of the worst apps ever. Please work on this. What’s the point of listing sales flyer when it’s incomplete?

See above

The app was better before. I love big y but this app does not make sense and is not user friendly. I continuously fight to find simple products because the search option is impossible to use. So instead I scroll endlessly through the department products until I find why I need.