Pick Enhanced Mobility

unable to recharge

I spent almost an hour trying to load the current month of my Navegante card using my iPhone 15 Pro Max. Holding it in every which way toward the top back of my phone (as instructed) where the NFC antenna is. Out of 50 attempts, it found the card a handful of those times, but could never get up to 100% before timing out. Finally, it worked (I pressed the card so hard against the camera area in back, I thought I’d break the card). But that’s just the start of the process. Then you do the payment (failing several times even after successfully inputting the Secure 3D code from my bank…but finally working on the 5th try). Then you have to get the app to recognize and load the Navegante card (this took only about 20 attempts this time, but would still time me out before getting to 100%). Finally it worked. This never happened with last year’s version of the app. It used to read and load my card instantly. Whatever you broke, please fix it. Otherwise it’s back to using the multibanco in town.

I have missed my bus and tram so many times because the app will never scan he card — even when I hold it as still as possible or set the phone where it’s placed above the card. Please fix it or eliminate the need to scan the card!

The card never scans.

I’ve been happily using Pick Hub for many months and recharging my Navegante card easily, but something has happened in the last month because I cannot get PickHub to recognize my card when trying to scan. I’ve tried on 3 devices to make sure hardware wasn’t the issue. Love the app but if it doesn’t work for the one thing people want to use it for 🤷🏻‍♂️

Scan the card, add a fare, scan again - everything works flawlessly now. Thank you developers and thanks again for the quick response.

Quick response from developer regarding NFC service outage. Using the app to reload is much better than terminals at the station.

Diz a ler cartão e não le merd@ alguma

Minha paciência acabou. Não foi a primeira, nem a segunda vez que enfrento problemas com o aplicativo. Hoje, passei 30 minutos tentando validar o passe e enviar o carregamento para o cartão, mas o sistema não funcionou. Resultado? Tive que pagar o transporte para o trabalho do meu bolso. Já tinha dado chances antes, esperando melhorias, mas a situação só se repete. Isso é inaceitável para um serviço tão essencial. Espero que resolvam os problemas de uma vez por todas.

Era útil se funcionasse