Princess Cruises

This would have to be the worst app ever, the old one worked but this is hopeless, come on princess lift your game

Useless app. Doesn’t recognise our cruise Status, and contacting Princess is no help.

At last the app starting to live up to some of its hype

So many problems with this app. The main one is that I can’t book shore tours. When I click on Shore Tours it keeps coming up with the message “there was an error in the processing of your request. Please check the information and try again. If you have any problems, please call princess line. They’ll be happy to assist you.” Ha ha what a joke !!!! So I’ve already contacted them 3 times. The people I’ve spoken too can’t help, I asked to be put through to the IT dept. ”oh we don’t have a number for them. We have to email them.” I asked them to leave a message to ring me to see what’s wrong with my app that was three weeks ago and I haven’t had a reply. Terrible terrible app. And I’m worried it won’t work properly when on board. Do you developers even read these reviews !!!

Still very slow to load, more so when off ship and a bug with loyalty status not working correctly resulting in features not being available in line with status

Hey Princess! Love your ships, love your service but your app is really not so great. Here a few suggestions I would love to see on your app: *search/book/plan your next cruise. *make payments on any upcoming cruise fare (even a link) *clearly show what package (if any) you have already booked. *allow OBC to be used as payment for any speciality dining/excursions ahead of being on board. I feel these features will really assist cruisers like myself who like to book in advance and then sit back and relax.

Been a customer of Princess for years nothing wrong with the old app it worked now cannot log in to the new app and have been told they have no idea when it will be fixed

Old app was better - hard to navigate, too many bugs, can’t find basic functions

Updated app is no good. Tried to reset my password numerous times and even though I put my email address in the email goes to my husband’s email address. Finally managed to get it reset so I could edit my contact details which allowed me to login. (Finally) then it logged out so tried to login again and “invalid data” message cones up. Princess cruises IT department needs to get this sorted asap so your clients can actually use this app. You have 120 days to get this sorted!!!! Having cruised 12 times with Princess in the past pre and post Covid, this app is frustrating to say the least.

The old app worked perfectly this one is rubbish. Literally Right now it’s telling me to connect to the internet to use the app, but I’m using the internet to write this review! Also, it’s doubling the drinks I order, even when wait staff confirm I’ve ordered one. A very useful feature would be notifications if a shipmate messages you through the app. The full menu is not available on the app, very frustrating when you can’t find a waiter