RailMadad

I am travelling from 1st class Mumbai local daily and facing lots of issue that i want to report like train fan issues etc. but unable to log complaint due to train number is not available for local train.

It is a best platform to resolve your problems while travelling in train immediately

In UTS app I tried booking ticket for my travel and the cost was 190 rs while doing the transaction my money got deducted but in UTS app it was showing as ticket booking failed. I tried again as I was in rush still no luck lost 190 rs again. Later I had to go to the ticket counter to finally book a ticket now again 190 rs gone but I got the ticket. Now to claim that 380 rs which I lost I tried checking the complain or to raise a concern ticket in UTS they have provided this application Rail Madad but this application won’t even let you signin in it. It is so ducking frustrating that I can’t even do a thing. Just to travel it took 570 rs. Just a frustrated person sharing his thoughts please hired a good software development company. Government have so much money and not sure why they are taking our money to build something beneficial for us, but we are not receiving any of it.

Not able to login while raising complaint. When I try raising complaint it asks for login . IRCTC credentials are not working even when tried registering not getting registered. Kindly fix this issue.

Guys, your iOS interface is 3rd class. There’s no point for you to be on iOS store. I wanted to raise a complaint but your interface did not allow me, kept giving error. Provide an email address or toll free number that will be more cost efficient for you

We booked 3 tired AC bogie train number 15707 from Katihar junction the assistant provide the bedsheet , pillow cover and blankets , which is used and are not cleaned since very long everything Were very very dirty and smelly , after asking to staff there respones was nothing , we pay more money to have a comfortable journy but here its waste of money ( very disappointed , not expected ) And Secondly I was hoping I will get some help from (RailMadat) App but its not signing up , seriously everything is waste here.

I really don’t know how Rail Madad was working in past days, but nowadays it’s working like a charm .20 days before this review. While I was travelling on the train, I was charged pretty high, than the regular charges for food in the train. I was sure that if I complain in rail madad then I will not get any kind of resolution? But somehow, I thought that I should complain and my thinking was totally wrong. A Staff from IRCTC called me. He was very polite very professional connected me with train pantry service. Pantry staff apologised to me and refunded me total Food price. Yes, not only the excess price total price. Today, the trains AC was not working. I complained in the same way and see what in just 10 minutes of my complaining a train. Staff came to me and asked me what the issue and solve the air-conditioner problem and this time the guy was very good too. Very good Indian Railways. I’m very much happy that you guys are now serious about taking our feedbacks, but still there is little bit. Some kind of issues also present and in future, I’m pretty much sure that you guys all will solve all of those.

Don’t waste time here . Its fake

Worst app ever made. Kis ch*tiye ne ye app design kiya, bc login hi nhi hota. Every time login failed

Initially few people might have faced problem, now it’s working well. I would suggest everyone to rate it after use to increase the reach.