RB Pilot Logbook by CAE

The app is good! Its easy to manage and monitor all my flights. But the support team keeps silence to all requests

Useful app, easy to manage your flight time via ACARS plugin.

Function password reset not working. Message “user not found”.

I have upgraded to premium 2 times but still in free mode. I have informed support but it takes too long time for me to feel this is serious. So stay away!

Its weird!! App revert to free mode although i paid for yearly subscription and this happen every time i open the app app is bit slow and needs significant improvement

I have used RB Logbook (paid premium) since around 2022. At first it was amazing. I could import all of my flights with ease and the UI was great. However the app has continually degraded. There are numerous glitches such as flight information being altered, not saved, not correctly backed up etc. For a long time I persisted ahead despite these glitches. Then these last 6 months the app was continually reverting to “free” mode, despite the fact that I had paid for premium. Now lately I was logged off from my account, and once back in all of the information from the last 2 years is deleted. I contacted support and raised a query, which has been ignored for over 1.5 weeks. All of my info on the logbook was deleted. And now when trying to log back in, I am unable to do so, as it says that “it cannot find my account”. Unfortunately on the CAE website itself has no way of contacting support. If I don’t hear back soon, I will have to reach out to Apple for a refund. It’s a real shame, as RB Logbook used to be the best and smoothest electronic logbooks. But now it feels completely abandoned.

I was so excited about this app. Rey easy to use and I love the fact that after importing my schedule, all I need to do is put in my oooi times and it does everything else even giving the option for my crew. My ONLy issue is this: after inputting my times from previous logbook, it shows in the carry forward section (which is great) however when I go to export my logbook and print in pdf format it do est seem to have my previous totals so the pdf I my shows the times i put into rb which defeats the entire purpose. I got frustrated and ended up having to transfer ALL my rb times into my old electronic logbook. Took me 10 days for the 15 months I had used rb. I emailed and after 2 weeks got an answer with no resolution. Again I had high hopes but very disappointed. I won’t be renewing my subscription.

I have been using RB logbook for around two years now. It works as advertised and syncs with RB which I use to let my family know where I am. I had a small issue where the premium didn’t work after changing passwords. However this was quickly resolved by the support team. So all good!

App is ok for inputting flight times from flights and the ability to sync to Roster buster is nice. However the app has issues. 1)Unable to input totals from previous logbooks- “ save “ button doesn’t work. Sent a trouble ticket in about this issues tech support responded a month later saying they needed more info. Sent the more info requested and it been 2 weeks now and just got an email saying my issue has been put in the que. 2)The filter function is worthless and does not return what asked for. 3) The graph of flight times - why is this helpful? 4) how much did I fly last year, month? Don't know just a graph.

I have been trying to link Roster Buster to to RB Logbook however they are not talking to each other. It has been six days since I emailed customer support but have not received a response. I even paid for a month subscription but my account is still showing the free version. The concept looks good but the execution is lacking. Looks like the support team replied to this review, but not my email to them. I was able to cancel the month subscription through Apple and I am also cancelling my annual subscription to Roster Buster as the customer service is the same.