RC Mobile Technician

The original Total line app worked like a charm. This app that replaced it is total garbage. No customer support. Rarely works and the times when it does work you are lucky if you can find a full part number history. Oh and good luck if you are trying to find any literature on the equipment you are working on. Whether it’s something that was installed 1 year ago or 20 years ago chances are you will see “not found”. Though it’s to be expected from a company that stuck with a failed secondary heat exchanger design for 20 years.

You used to be able to look up just part numbers in the search function, a function they have taken away and no longer works! This makes this app useless, not everyone has the model number.

I used to be able to see my registered customers info in the app such as install date and warranty expiration which made filling out warranty tags at the counter easier....

Can’t find any piece of equipment.

This app works well for looking up literature for Bryant and Carrier equipment. You do need to have a fairly fast data connection or it does seem to time out it looks like it brings a lot of data. I am an HVAC Technician and use this app daily since I work on a lot of Bryant and Carrier units unfortunately it does not show accessories like thermostats or zoning but as for furnaces air-conditioners and other equipment it works well

Rarely works, if at all. Sometimes by model number, but never by serial number... serial number is much easier. Please fix! I’ve sent them emails through the app with no response... if I could give it negative 5 stars I would. If you can’t make an app, please at least provide a desktop version

No matter what brand I search no brands are found? :( I was really excited for this app until I tried it. I would pay to be able to search Manuals across all to most brands in a single app.... if it actual worked that is.

No matter what I enter, nothing is found.

Alert comes up on any Brand, "Records are not found"

This app does still does not work. Terrible