RingCentral Events

Navigating the app is hard. When the event ends you loose all your chats and contacts.... I can't recommend it

I’m an event organizer and I’m trying to test out the app for my attendees. When I download the app and open it, it sends me into some kind of infinite loop of login-logout.

The app is mostly fine, with one glaring issue: the inability to play audio through external audio devices (Bluetooth headphones etc). There is no option for that in the context menu on the video feed. Fix that and you’re golden.

I went to a conference where Hopin was specially contracted to handle the streaming and messaging for the group. Despite being hired and paid very well, they delivered THIS product, which failed the group in almost every way that it was specifically contacted to fulfill. As a tech person, I was responsible for running some of the streaming, and there wasn’t even a way to designate a meeting host and prevent others from jumping in with unmuted mics and shared screens. It defaulted audio and video input, even when told to use one input it would activate a different one, and I couldn’t change it without closing the window and re-opening it to the sign in page. Sometimes it would do this 2-3 times in a row. Pop-up windows also would get stuck on my screen, and I couldn’t remove them (or even drag them across the screen) without closing the browser, which was a major problem when hosting a hybrid session. There was also some major lack of security around sign in, and we couldn’t use the messaging system the way that we were supposed to. I waited a while to post this review in case I was just emotional about it at the time, but many months later I can still objectively say it was a bad experience all around and I recommend contracting elsewhere for anyone who wants a seminar or conference platform.

Worst event app I’ve ever used. Last year the same event used Attendify: GREAT APP. Apparently Hopin acquired Attendify? And then downgraded? Events were hard to see. When times overlapped, it wasn’t very clear. Notifications only came THROUGH THE APP and did not push to my phone or Lock Screen; then stayed for a couple seconds, went away, and then you couldn’t find it again. Just awful and really detrimental to the event.

This app does not work well with iOS. I am typically going to remote conferences while I’m doing my work on my work computer so I use an iPad to port the video out to a large screen and then interact in the chat with the iPad. Using chat during the presentation is very difficult with this app, which is really optimised for phone use so that the layout is bad on a larger iPad screen, and there is no way that I have found to view just the slides as the presenter’s talking so I’m seeing a slightly larger version of an iPhone screen that has a lot of space used that I’m not interested in more than the slides. I wouldn’t choose to use this app for presentations, but I have to win the conference I’m attending has chosen it.

In an age where apps are standard, this app is atrocious. When attending to log into the Alexa Live event 2022, the app told me I would be logged out of all my sessions. What? Then when presented with the Live event link, it was non responsive. Funny, I clicked on tech support and I’m brought to the viewing link. Who is running the UI experience at Hopin?

The app is easy to use and allows me to listen in on events from anywhere - massive improvements over the last few months so I’ll definitely be using it more

!!!!!!!!!!!!!!!

That was the nicest thing I can say about it. I was on a 3 day coaching intensive. I couldn’t stay connected on the main stage when the speaker went longer than the programmed time. I was not able to find people to do dm’s with. They had to dm me. When using Zoom if you do @ and the person you can tag them or dm them on this app it worked the first day but did not after that. This platform app does not work well on an Apple Iphone 11.