Saily: eSIM for Travel

Ganska dålig app, i alla fall i Mexiko. Bristande täckning och utanför storstäderna har man noll täckning. Ingen täckning alls i Mahahual. Välj något annat om du åker till Mexiko.

Varit i Sri Lanka i en månad och mottagningen och hastigheten har varit oanvändbar hela tiden. Ingen hjälp eller kompensation från kundservice

Worked for 24h when I got 30 days. I got refunded because they had challenges. Otherwise would have been 1 star.

I tried to create an account with Google but it got stuck with the loading spinner. If they can't even get the account creation right then I can't trust this app.

Tried their service in Chiang Mai - one of the largest cities in Thailand. Performance was dismal with bandwidth rarely exceeding 500 kbps! After going through all the usual troubleshooting steps with customer support, they eventually decided there was nothing more they could do. At this point I requested a refund, but was refused on the grounds that I had already used 10% of my bandwidth - which, I believe, was mostly used for running speed tests during the conversation with support! Needless to say: avoid this company!

The app really gets the core use case from user experience perspective. Download the app, choose country, pay for the plan, setup and activate. Was quite simple, missed turning on roaming, but in general smooth experience. Maybe some auto check whether all the settings are set correctly would be helpful (checklist style). However, internet speed was super slow. We were travelling in India (Delhi, Agra, Jammu, Kochi, Munnar). Jammu was not working at all (which I can understand, for the Jammu & Kashmir state). For the rest of the places internet speed was super slow. Sometimes it did not even load my hotel bookings or uber app was taking too long to load. Mostly I fet it while browsing the web, pages were barely loading. My wife had a local SIM card and the speed was many times better. If you would be able to achieve on par speed with local providers, this service would be a no brainer, however next time I would go through the hassle of getting a local sim card if available.

It’s working but it can take a little while before it work and internet can be slow. I don’t know if it’s because I choosed the cheaper plan or if it’s the internet overall.

This e-sim didn’t work from the start. I had to buy another at the airport which was both cheaper and worked perfectly for the entire trip. I reached out to customerservice when i got home to let them know it had not worked and at first they offered a refund but then declined it because 30 days had passed. What if you can’t reach out to them within 30 days due to the lack of internet from THEIR nonworking e-sims? Don’t be fooled by this company. It’s absolutely embarrassing to release an e-sim service that works this poorly.

Tried it on my latest trip and it all went very smooth and fast.

Failed in not one country but two during the same trip.