SFFCU App

Transfers and deposits had been good. I’m not too fond of the swiping (if you have multiple accounts). I’d rather view multiple accounts in one and scroll down to choose.

Great Easy User Friendly App….

No way to search and find payment scheduled. Can’t manage payment at all. Worse than the website which doesn’t work either. 0 star.

Unpleasant banking experience. Zero stars.

I arrived in Guadalajara yesterday, stopped at an airport ATM, the machine ate my card! I went out the doors, stopped and put the card immediately on hold using this app. What a breath of fresh air. I had more traveling to do and after arrival at my final destination and finding good cellular reception, I went on the app and got the number to call the Helpline. Also on the app is the information I needed to identify the card that was lost, the card I wanted to put a new pass code on, and got staff to guide me along the way, assuring that my lost card was now invalid, and how to change my pin number on another card in my possession. The staff were amazingly patient and I apologize for not remembering their names to give them a thumbs up here and for their bosses to appreciate the professionalism they have in the staff working for them. I was told I could make a withdrawal immediately after changing my pin. Thank you all! 10 minutes after I hung up the phone I had my withdrawal. Hey, I stopped to take some photos on the way to the ATM, after all, I am traveling far from home.

Honestly the redesign is not great. It’s confusing and honestly such a hard shift. They should have introduced the new changes slowly over time.

Times change and SFFU has, once again, changed for the better with its new and improved on-line banking portal. Thirty year member here

This was long overdue. The new update is Amazing!

The new app design and update severely regressed the overall app accessibility for blind VoiceOver users. Before the design updates, the app was mostly usable, but whoever they got to build the new design seems to have completely forgotten about accessibility and usability across the board when building their web wrapper interface. Badly designed flows throughout the app, lots of ungrouped and badly labeled controls, headings misused and broken apart into individual swipe stops for each word within them, broken controls that don't work with screen readers, just a full failure of WCAG requirements through and through. Full remediation is required for this app once again. Extremely disappointing to find the SFCCU app back in this inaccessible state, as if they completely forgot about how this all happened the first time they underwent a full app and site redesign.

Straight to the point, I can not view my total balance from my line of credit, and I can not transfer funds from my line of credit because the app says I have insufficient funds, even though I DO have sufficient funds. But now, I have to use the website to make transfers. Overall, I’m not happy with the change. The old UI was simple and easy to use. This new update is not it.