Scoot Mobile

You don’t get what you paid for.

This app is really terrible!!!! First, it is impossible to check in with it online. Only in the airport. Another issues, when you try to book a flight you cannot see full amount you need to pay before you fill in all data about all passenger. And then after you spend huge amount of time filling all data this amount converts magically to xxx times more. And every time you change some dates you need to fill in all details about passengers. Rediculous and annoying app 🤮🤮🤮

I urgently need to use the app to check in via 4G with very limited traffic. I open the app and see that I must update the app unless I cannot use it. Okay. I open app store and see that you fixed soooo tiny bags that I cannot even notice. 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

Payments in app don’t work. App shows a bunch of mistakes and then 3 times wrongly displays F2A screen - so bank block my card because of 3 wrong attempts to enter code from SMS! I can tolerate errors in search, but errors in the booking funnel are inadmissible!

Tried to check-in online 6hrs before departure but it kept prompting oops! something went wrong…!

Backend and front end doesn’t sync. Change meal on app but backend doesn’t reflect. Later on say cannot change meal less than 72 hours before. Then why allow the user to change on FE? What kind of mobile app team is this? Everything is not even hosted in app. Takes you to web browser. Still dare to call it an app. Prob only hire junior dev and junior product to build this sheet.

My trip from Singapore to Sapporo turns out to be unpleasant due to the incompetence of Scoot Singapore staff. It started when one of our member couldn’t fly with us due to personal reason and I have asked the staff to help us check in the luggage under my name instead. However, the staff checked in under our the member name who is not flying with us. In the end, all of our members who flew to Sapporo do not have our luggage with us as they were held at Singapore. Throughout the entire trip, I had called Scoot several times but nobody picked up. Only able to chat with Scoot via the Chatbot. Despite that I’m able to converse with the live agent for several days, Scoot Singapore is unable to provide any solution and kept on Taichi-ing here and there. In the end, we had to spend a big sum in Sapporo for clothes and luggage which we were not compensated by the airline at all. Money aside, what’s worse was that one of our member have high blood pressure and some of her medication is in the checked in luggage that never arrive Sapporo. Scoot Singapore had literally put her life in danger and take no responsibility for such problem. Understand that this is an uncommon situation, but the airline had did nothing to make up for the mistake that the airline have made. It was a terrible and unforgettable experience, “thanks”to Scoot Singapore. Truly incompetent and the airline did literally nothing to resolve the problem. Perhaps it was our mistake to trust Scoot Singapore’s reputation from the very beginning.

No update on flight booking and can’t retrieve booking. Can’t login with error code

Scoot app removed the one click option to pay with ApplePay. However, they would happily charge you a 6% mark-up for paying in a local currency, a "service" that is unnecessary except for mistaken clients who wrongly click. Bank charges are less than 6% for exchange and you will still pay international transaction fees with bank even if you pay in your home currency. Bring back ApplePay.

Submitted few times of the OTP sent to email to verify the account but always said the OTP is invalid….