Service Pro Mobile 3

Sadly I am an end user, not a customer; if I was a customer I’d demand my money back on this useless interface. The basic premise of this app is absolutely fine, but it is forever freezing, logging out, wiping data. And the more they update, the worse it gets; currently it is logging me out roughly every two minutes. Utter, utter garbage. Someone pass me a pen and report pad, they were so much better.

We use this to manage our service team for the last year. The biggest frustration has been constant syncing issues and pictures from jobs not being uploaded after closing even though the app won’t allow you to close the job without attaching pictures. I finally found the workaround. Do not start a job when working in an appointment. You need to delete the appointment before you start the work. In fact you can’t even hit work started and then attach pictures. Just add the pictures after deleting the appointment. Then after all have been uploaded, hit accept job, work started, then close. If you try to attach pictures within an appt or when you are in work started the app will give you sync errors. This work around has saved many frustrating hours of work. Other than that it’s a decent app. But it took a year to figure this out.

You’d be better off making a google form for you company than going with this app. Or you could just use the ole’ paper system. Unless you enjoy long sync times (that often don’t even work), reports disappearing, and clunky checklist systems, steer clear of this app.

If the object of an app is to jot work at all, crash constantly, make absolutely no sense, and be a general PIA this is the one for you. Seriously, it’s garbage.

When I uploaded pictures and information to complete site visit using Windows 11 laptop hot sync and go to my iPhone open up app hit sync the information I uploaded using Windows 11 laptop does not show up.

This app is terrible. Do not seek it for your company. I’m being forced to use this. With an IPhone XR this app force closes and crashes all the time. VERY SLOW. I cannot emphasize how slow and how much it crashes. Just simply going from one page to another is comically slow. Doesn’t keep or store data the way you expect it. Even keeping all the information from one job together is not possible. The “Company” that made this “app” should look into other avenues as they obviously don’t know how to make a semi competent app. This app makes work orders a nightmare and is my most dreaded part of my day.

My company “upgraded “ to this program for over $500,000. Features that were supposed to be supported at our launch still don’t work 2 years later. Also they do stealth updates for features that other companies ask for and the changes get passed on to you too!

The app is extremely limited and lags out a lot. I’ve been using apps for about 3-4 years and this one is the worst. History is limited by 1/2 line items and no descriptions. Customers are constantly emailing me asking where I wrote the comments. Our service technicians including myself have been shown multiple areas where to write things or even title certain pictures correctly or else they will not show. Overall not service friendly when service techs are the ones using this app 6-7 times a day. Please just get rid of this in all so it’s not available to use. Thank you!!

Worst app I have ever used hands down. Looks thrown together and runs like dial up.

I have been using Service Pro for about three years or so. There are a lot of issues that need to be addressed. - Loosing data, photos and customer information. - Few viewable lines when entering comments. - When entering numerical values on some lines the app will only except one number at a time. These are a few of the glitches that need to be fixed.