My Straight Talk

Great Service!!!

App never loads my information

App you to be decent now they changed the ui, dashboard has no useful features now, can’t login even though your already logged in, it want you too. Not able to rename an #, not able to see what each line is costing per month! This was in previous versions.

Using Face ID cannot log in. Requires password then locks you out as a security risk making you reset password. Beyond frustrating others have same problem please fix.

The most garbage app that makes no sense and doesn’t let you do anything you want to do or check. Legit some idiot made this app

There is so many things wrong with this app. To start, if you use FaceID, even if your face is confirmed, 9/10 times the app will just do nothing, forcing you to enter your password. AND, on occasion, the app will kick you out after you sign in, and give you a “security risk” error, and if you try logging back in, or closing the app and logging back in, it’ll give you the same error, putting you in an annoying loop for a few minutes. I’ve also been TRIPLE charged before BECAUSE of this apps awful coding. Setting up Autopay on the app also just doesn’t work most of the time, and will refuse to reactivate your service. This app is genuinely a UI NIGHTMARE, I refuse to believe that this app WASN’T made by a middle school kid, it is genuinely the WORST app I’ve ever used

I don’t have a problem with the service but the app is horrible. I have to signing in for everything. Even then it wouldn’t let me do anything I need to do.

You're much better off using their website to do everything. When I try to sign in with the app it keeps doing not a robot test. I go through the same thing with the website. The app is supposed to be dedicated with your device so you don't have to go through the not a robot test. I do much more with their website anything from checking usage to managing payment methods, and change plans.

-The app was never this difficult to find what you’re looking for. It’s almost like they’re trying to hide things! -The website is incompatible on mobile. Customer service is non existent, I was 109 in queue for 15 minutes. I figured it would be quicker to switch service than to wait in queue which is ridiculous.

I was switching to another carrier it took 4 weeks for them to release my number then they never would unlock my previously unlocked phone. I am unable to contact anyone. It’s never enough for these companies. So frustrating. So I got a new phone.