Surge Guard

I’d like to see the date and time when a issue is detected in the history log.

Waited over 30 minutes for this to pair. Then I saw it was trying to link to a 34931 when I have a 34951. My phone was literally within 12” of the siege guard. I guess it would be so bad if the remote display would link with the siege guard. Guess I’ll concentrate on that since I have money tied up in it. Southwore was kind enough to offer firmware updates on my surge guard and remote. They wound up sending me 2 new units. But no luck getting them to talk to each other.

Everything reads zero. Tried reconnecting but same results

Product pairs, but reads power is off due to firmware I’m assuming. Why put out a product if we have to return and send it all the way back to you? Leaving us without surge protection.

My understanding I have to send my unit back to be updated,,,,, Southwire. Can you see your reviews??, I live full time on the road, now I have to be without a surge protector. I now have a 50.00 surge protector that I bought for a lot more. Lesson Learned !!!!!!

This does not work….. shows RV not online…. Yet full quality power to RV. This Bluetooth App is junk. Fix it Southwire. Save your money and buy another brand

November 2023 I contacted Southwire (the maker of Surge Guard) and they informed me that the firmware of the surge guard needs to be updated. I was hoping that it could be updated via an app but no luck. I had to send the surge guard back to Florida for a free firmware update. It was just returned today and works just fine. No charge for the return postage or the firmware update. Here is the details on the system requirements. Notes: the 40301 is the optional Bluetooth display you can purchase and put in your camper. The 34931 device is the 30 amp surge guard device. Hope this helps. ============================== For connecting the surge guard to the 40301 the software on both needs to be compatible. 40301 - 1.0 is compatible with 34931 prior to ver. 9B and 34951 prior to ver. 13. 40301 - 2.0 is compatible with 34931 ver. 9B or forward and 34951 ver. 13 or forward. On the 40301 navigate the menu all the way to the right and it will show REV 1.0 or 2.0. For connecting to the phone app: You need FW version 13b on your surge guard 34951. You need FW version 9b on your surge guard 34931. On the side of your surge guard there is a S/N and below the SN there is a number that is the FW version. It has to say 13 or higher to be Bluetooth compatible with the phone app on the 34951, and 9b for the 34931. Also, can see the FW Ver. In the display when you first power on the device’s display,

I paid the extra money for the 34951 to track my usage via the app. The app connects but shows no power to the rv and reads nothing. The display on the 34951 desolate all the info as advertised. The app does not work. I paid the extra money over the Hughes Watchdog.

The app connected to the Surge Guard via Bluetooth just fine! Gave me voltage and watts data! Easier to see it’s status from inside of our RV. Thank you!

New 34931 purchased this summer. App found it, but never connected. Support said an app update would fix it. 3 months later, still doesn’t work.