Talkspace Provider

Randomly my app stopped notifying me of any appointments, messages, session reminders. This is a very important form of communication and I am missing messages and almost missed a live session due to not getting a notification. I have deleted the app and redownloaded. All my settings are turned on. Nothing has worked. It’s been 3 days and no end in sight. I won’t be able to continue working here like this.

Update pushed out. Once again, all of my rooms and clients have disappeared from the app. Once again had to delete the app and reinstall it.

This app is a disaster. At least once a month I have to delete and redownload the app to access any of my rooms. Yet again 9/23/22 I have to delete and update. I’m going to start updating this review every time I have to do it as a log. *Again there’s an issue 10/24/22

Can you please fix the bug that makes my rooms disappear after the log into my device period is over— every two weeks I have to delete and download again because my rooms won’t load. So annoying!

Unfortunately, this app is genuinely awful. It randomly offloads your chat rooms with your clients and the only way to recover them it to delete and re-download the app. It seems to do this every 2 weeks or so. The push notifications don’t seem to always work either, which is problematic given the nature of service you are trying to provide through the app. I haven’t had any issues on a PC.

This app is literally the app for my job. It’s almost impossible to use bc so frequently it won’t load my rooms and the interface is a lot of things but user friendly isn’t one. Ridiculous!

This is the 7th time the app has crashed and I have had to delete it and reload it. Very inconvenient for a mental health client to wait while i fix the platform again. Too bad these Uber rich folk cant fix this and make it right.

I’ve been with Talkspace for over 7 years, and they just don’t care about when the providers have issues with the app. Thats pretty obvious, considering how many complaints there are about having to delete and re-download the app every couple of weeks just to see our rooms. And yet nothing has been done about it! These complaints have been going on for months, yet no resolution. This is exactly why I’m phasing out and going to another platform!

I don’t know who rated this app with 5 stars but they must be in Talkspace’s pocket. I’ve had to delete and re-download this app at least 10 times in the last 3 months. I miss messages from my clients because I don’t get notified, and then they request different a provider. The video portion is crap and cuts out frequently (I realize this is likely due to the service of my client but doesn’t make it any less frustrating). Do better, Talkspace.

I’m a TS provider since 2019. This app crashes much more often then previous iterations. I have to delete and download on a regular basis.