PerfectServe Clinical Collab

why would an app thats supposed be hipaa then go and scrape your personal and professional data? we're forced to use this at my work. i never do on my phone because they dont seem to understand privacy. non of our IT guys use it - wonder why 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

We use this app for all our clinical communications. 99% of the time the app works well. It has issues if you are in an area with no WiFi or cellular signal. We’ve integrated it with our EMR and it make communication even easier as it’s done from patients chart.

This is a proper iPad app - not an iPhone app scaled up - yet somehow it doesn’t support landscape mode. I’m using an iPad Pro with an Apple keyboard, and it is impossible for me to use this app if I want to TYPE WORDS INTO A MESSENGER. Way to flop the landing, devs.

Unable to use keyboard in landscape orientation on an iPad.

I’m a physician and this app is very difficult to use in the conversation tab. It would be very helpful if next to the receivers name of the message it said what their title is (RN, ENT MD, etc) because when there are many pages it’s very difficult to assess who is who. This has a huge impact on timely replies and overall patient care.

-Please allow providers to view in-app messages during an in-app phone call -The auto reply rules I create for some reason don’t trigger if you have an existing thread and you turn your status to offline. Change this. -This app destroys battery like no other if you have just a few voice-only conversations on the phone per day. Please make it less resource heavy. I have an iPhone <6mo old, no location services on, few background apps allowed to refresh, and running few apps at a time. It is not a symptom of my device. -Good selection of ring tones, thank you for finally allowing dictation into the app on iOS 16.

I’ve complained several times regarding the app crashing when receiving a phone call. I was told to disconnect from Wi-Fi which I have done. Still happens probably 7/10 phone calls. No fix. Happens on every phone I try. It’s infuriating waiting for staff to return a call after the initial disconnect and a huge wast of valuable time. I also do not like that I cannot see what time past phone calls occurred. The app is just junk overall. Needs a lot of work.

I use Telmediq in the ICU setting. The process of sending a critical message to a Provider includes logging in, finding the patient, finding the HCP, and filling out about 6 sections of identifiers and subject lines to send a quick message. If you change the urgency from “general” to “high importance”, you lose your entire message and identifiers and have to start over. Suggestions: Once the patient is selected, the user should not have to rewrite identifiers like MRN, birthday, patient’s name, or room number, as they are repetitive. The user should be able to change the message urgency without losing the original message. I also have not been able to “join the care team”, and have opened 4 total tickets that have all been shortly closed without resolving the issue. Overall, I find Telmediq to be unrealistic and far too time-consuming for use in the inpatient setting. Telmediq would be more safe and practical if the messaging system was significantly streamlined.

That should pretty much say it all. For eight years, the obsolete pager was reliable to make sure I got the trauma activation at 3 o’clock in the morning when I’m on call. This app is a crap shoot. The other night I got some of my messages, but not all. Thankfully I was awake and kept looking for the trauma ETAs.

In general bc we cannot “copy paste” the MRN (or any part of a TelmedIQ message) we have to memorize the patient info to look it up into my HAIKU App quickly when trying to access info about a patient. As I’m sure you can understand it’s easiest to remember a name rather than the MRN. Recently, I looked up the wrong patient info as there were 2 patients w same first and last name at hospital system who had active beds…it caused much confusion and could have resulted in delay of care for a patient. If we were allowed to “copy paste” the MRN this would have been prevented.