The Times and The Sunday Times

Hi. I really enjoy browsing the Times classic app on my iPad. However in recent weeks the performance has deteriorated to a point where it is now a frustrating experience. Some articles (maybe one in six) just don’t display, until I restart the app. Fortunately I can use my wife’s 9th gen iPad and it works fine, but very disappointed that you are unable to make it work on a 7th gen one (which works fine for all other apps I use). The app is up to date and was working okay until maybe a month ago.

### and still no update loads of complaints of missing pages, why can’t you get the code sorted and get a fix out? ### come on Developers *** Still no update *** still missing pages, need to get this App fixed, random pages blank, have to swipe up, close App and then the missing page downloads but then keep finding more not downloaded. This App is hard work to use now! Missing pages that don’t download, deleted and reinstalled still no joy. Please update the app, don’t think it’s been updated for 6 months now!

I have read the Times on the app for years and think its the best iteration of an online newspaper. However the app has suddenly started developing problems. It crashes frequently and some pages refuse to open. Since writing this the situation has gone from bad to worse since the app crashes when I try to open it. I am running iPad 18.3 which is I think the latest version. I have tried deleting the app and reinstalling it. Given the number of negative reviews which have recently appeared on the same subject I am surprised that the Times management are not doing something about it. Since I can no longer read the newspaper I am paying for I will cancel my subscription.

This used to be fine but it now has a weird bug where some stories won’t download unless you toggle between different text sizes.

Not all stories load. Reducing text size made no difference. Come on ToL you can do better than this…please get on it once you get back after the Christmas / New Year holidays…

Please sort out the Classic App - I pay good money for my subscription which was taken out when the App was the best on the market and a real alternative to the paper version, but no longer. So many missing articles, layout errors and typos. Recently some pages won’t load - the solution is to copy a link and open them in a browser - they then appear in the app! Get this sorted please! Seems nobody at The Times is bothered.

I have used this app for years without issue. Now, like many others based on recent reviews, I am having daily issues with articles not downloading. I have tried deleting and reinstalling the app but the problem remains. The only workaround is to close the app and restart it each time a page does not load. There is clearly an issue with the app looking at the number of poor reviews left.

App will not load, deleted, reinstated still does not load. Online chat pointless as no movement in line after 15 minutes, no doubt phone line will be the same. Is expensive and app I am afraid should not be prone to many glitches

What once used to be a very reliable app is now terrible. The timing presented at the end of the crossword is always 00:00, the puzzles clear if u scroll across screens, previous decisions to not allow solutions on vertical crossword answers to be displayed horizontal. The poor way u delete, the fact articles don’t load and the overall reduction in the experience makes me wonder whether they bother with any user testing, but instead listened to the developers on what great code they had just developed. If they are doing user testing I wonder whether the users actually used the app that was delivered in prod.

In the last few months there are several articles per edition that fail to load. Have tried deleting and reinstalling with no luck. WiFi speed and iPad storage are both plentiful. Great content as always.