Tide Cleaners

I shouldn’t have to download an app for every single store and Company just to get pricing—- put it on your website!

Useless app. I entered zip 34236 (Florida) and it came up with stores in IL

I tried logging in and reset my password. They claim they will send me an email and/or text and I get neither. I bragged to my wife about the service and now I cannot get on the app!

Why does the app ALWAYS fail to connect??? What’s the point of even having an app. I expected a better functioning app from a company this big.

If I could give them a score of six, I would, by far the best dry cleaner I have ever used. However, the cleaning their clothes which obviously is from Tide Soap with my shirts brand new again. If you want it done right this is the right place to go. Very polite, honest, good organization..

They have a customer service period of literally 5 hours 10 am - 3 pm CST M-F. I gave them so many chances and opportunities. Tried them 6+ months ago but their app was so buggy and incorrect (couldn’t input things like credit cards, or location at the time). Got so frustrated I gave up (customer service confirmed they couldn’t put credit cards in too it’s such a joke). Attempted earlier this week to try again. Still very buggy. In Chicago in a building with Tide lockers. Downloaded new app. Says closest location to me is like 30 miles away? It’s pathetic. Customer service takes 24 hours to email you back. Claims it’s my fault and that I need the new app (I literally deleted it and redownloaded straight from the App Store). I don’t imagine they’re going to get business since no one in my building has ever been able to use it. And they don’t care about the customers apparently since they don’t want anyone’s business and have non-existent customer service. Just forget it… going to a different dry cleaner they are too difficult to work with. Sad.

Couldn’t even get past signup. Repeated error when giving payment info. Lame.

Called and complained. Still not working.

New to app but not technology. Unable to login

Entered for my items to be washed and folded when I dropped off my items, the app changed everything to be dry cleaned causing a massive increase in rates. There’s no way to verify ticket info as it’s changed. Delivery dates are way off. How could such a huge corporation have such a terrible app??? Update: Customer service told me to delete and reinstall the Tide app so that my order would be updated. I did that, and now I can’t log in or even choose a location. How frustrating!